Bylaw Enforcement Officer

SUMMARY

Reporting to the bylaw enforcement Manager, the incumbent patrols, visits, inspects and investigates to enforce municipal bylaws and certain policies; manages cases and responds to requests and complaints; conducts research; issues courtesy, infraction and compliance notices; prepares files, reports and legal documents and presents evidence in court as required.

As the work often involves contentious and complex situations, the incumbent requires sound judgment, professionalism and initiative.

DUTIES AND RESPONSIBILITIES

• Manage cases of non-compliance by identifying bylaw infractions, conducting investigations and playing a coordinating role in often highly complex situations, with a view to enlisting the cooperation of all parties involved
• Conduct patrols and enforce municipal bylaws in accordance with laws and regulations
• Interpret and explain bylaws and policies to the public and provide suggestions and advice
• Identify infractions, communicate with the offending party, issue warnings, tickets and orders, and serve legal documents
• Attend court and testify on behalf of the City
• Follow up on infractions and monitor repeat offending
• Maintain complete and accurate records of investigations, steps taken, reports and all correspondence pertaining to bylaw infractions
• Gather, compile and store evidence of infractions for legal recourse by the enforcement department and any other department
• In the case of unpaid tickets, prepare the legal documents needed to go to court, appear in court to file them, and coordinate between the City’s legal department and the court, working with the bylaw enforcement manager as needed
• Raise public awareness of municipal bylaws through enforcement and prevention activitites
• Support and participate in continuous performance initiatives
• Perform administrative tasks related to internal management (process mail and e-mail, receive telephone calls, prepare purchase orders, manage inventory, etc.)
• Participate in department meetings
• Perform other tasks that may fall outside the incumbent's area of expertise

MINIMUM REQUIREMENTS

Education

• College diploma in police or correctional technology, criminology or a related field

Experience

• Two (2) years’ experience in a similar position
• Experience in bylaw enforcement (asset)

Driver’s license

• Class 5

Knowledge

• Fluency in spoken and written French and English
• Good knowledge of Microsoft Office suite (Windows, Word, Excel)
• In-depth practical knowledge of bylaw enforcement
• Extensive knowledge of provincial court procedures and legal documents

Skills

• Ability to work independently and as part of a team, without ongoing supervision
• Strong interpersonal skills
• Ability to communicate and negotiate with tact, diplomacy, firmness and impartiality
• Initiative, discernment, discretion and ability to maintain confidentiality
• Ability to understand legal and bylaw-related terminology and to communicate that information effectively, particularly in unfamiliar situations
• Ability to problem-solve and manage stressful situations and conflict
• Strong ability to analyze and synthesize information so as to be able to recognize, understand and solve problems and make informed and independent decisions
• Ability to collect factual evidence, and to write, prepare and maintain accurate and balanced reports
• Methodical approach to gathering data for complaint investigations
• Keen interest in enforcing provincial laws and municipal bylaws
• Ability to interpret legal opinions and legislation and explain regulatory provisions
• Interest in raising public awareness

WORK SCHEDULE

• Based on the collective agreement in effect; forty (40) hours a week (flexible)

SALARY

• Based on the current collective agreement, CUPE, local 4679