Business Process Specialist

Job title:

Business Process Specialist (Internal Only)

Department:

Business Process Team 

Terms of employment:

Full-Time, Salary

Reports to:

Katie Martin, Head of Manufacturing

Location:

Etobicoke, ON

Application deadline:

12:00pm noon EST on Tuesday, June 10, 2025

The Role: Business Process Specialist  

Reporting to the Manufacturing Business Process Manager the Business Process Specialist is responsible for our MRP system and business processes support for manufacturing rooms in achieving successful planned production, capacity planning and inventory management. 

The successful candidate will work with other cross-functional support teams to ensure configuration and set up satisfies all manufacturing needs, such as cost accounting, capacity planning, forecasting staffing requirements, and other business needs. In addition, the Business Process Specialist may host meetings with room production planners and inventory controllers to share and communicate best practices and provide support and training to new and existing staff. 

As a Business Process Specialist, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (Responsibilities):

Reporting to the Manufacturing Business Process Manager, the Business Process Specialist will undertake the following responsibilities: 

• Support the implementation of best practices in inventory management, production planning, labour scheduling and workforce planning in partnership with key stakeholders
• Support the team with streamlining and optimizing existing business systems, and processes to ensure efficient and seamless production 
• Design and develop routes in AX, monitor how it flows through the system and room while collecting analytics and bringing forward solutions for any observed challenges
• Connect and collaborate with counterparts, demand planning, finance, IT, room managers and product development teams for cross functional project implementation and to ensure manufacturing needs are met
• Support continuous improvement throughout the factories related to product manufacturing processes. Increasing throughput, reducing costs and maximize systems for transparency in planning and inventory
• Execute strategies on process improvements for functional areas, including updating and implementing SOPs as required
• Provide training and support for the manufacturing rooms with daily use of AX capacity planning
• Support the rooms with kaizen projects and provide process data that is required
• Work collaboratively with team members to resolve operational issues and improve business processes
• Update reporting metrics on established KPI metrics
• Create and maintain a healthy team atmosphere to resolve issues positively and creatively 
• Support on ad hoc projects as required

Who you are (qualifications):

Required:

• Current Lush employee
• Experience in Lush Distribution (Distro, Digital, Goods-In)
• Previous experience with an ERP or MRP system / Capacity Planning
• Demonstrated proficiency with MS Office and Microsoft AX
• Self-motivated and customer focused
• Proficiency in database setup and management
• Strong interpersonal and organizational skills
• Accountable for results, strives to meet and exceed expectations
• Time management and follow-up skills; highly organized and detail oriented
• Effective team player and leader; approachable and supportive
• Open and adaptable to daily feedback on performance 
• Reliable, consistent attendance, punctual and dependable 
• Flexible to work occasional overtime 
• Accustomed to working in highly seasonal business

Preferred:

• Has held current role for minimum of 1 year
• Previous experience as a Lush Inventory Controller
• Previous experience as a Lush Line Scheduler
• Experience with Lean, Six Sigma, or other Continuous Improvement principles and programs
• 5 years experience working in Manufacturing
• 3 to 5 years’ experience in ERP system implementation and execution 
• Previous experience with Manufacturing process routes

Only select applicants will be contacted for an interview based on their qualifications

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.