Business Coordinator (Co-op), Channel Automation

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why This Role is Important
At PC Financial and Loblaw Companies Limited, we’re shaping the future of digital customer engagement. Our Channel Automation team oversees chatbot and messaging strategies that support millions of customers across PC Financial, PC Optimum, Shoppers Drug Mart, Joe Fresh, PC Express, and No Frills.
As the Business Coordinator (Co-op) on our team, you’ll gain direct experience supporting AI-driven chatbot platforms, analyzing real-time customer data, helping manage projects that touch multiple retail brands, and preparing insights for senior leaders. If you’re excited by automation, storytelling with data, and process improvement—this role will give you a front-row seat to innovation at scale.

What You’ll Do

• Support Strategic Projects: Assist in coordinating deliverables across digital transformation initiatives related to chatbot enhancements and AI tools. This includes stakeholder follow-ups, content updates, and progress tracking.
• Reporting & Analytics: Maintain weekly chatbot performance reports; synthesize data from Excel, Salesforce, and Power BI dashboards to highlight key trends and customer insights.
• Content & Operations Support: Partner with chatbot specialists to help review, QA, and update digital support content across channels.
• Executive Communication: Draft briefings, project summaries, and visual decks to support leadership presentations and cross-functional meetings.
• Process & Governance: Help maintain project trackers, process documents, and team Confluence pages, ensuring transparency and continuity across business lines.
• Automation Research: Assist in evaluating new chatbot tools and generative AI technologies to improve agent or customer experience.

What You Bring

• Currently pursuing a Bachelor’s or Master’s degree in Business, Commerce, Data Science, Computer Science, or a related field and returning to school after the work term
• A passion for automation, emerging tech, and elevating digital customer experiences
• Strong interest or experience in project coordination, with an ability to juggle multiple deadlines and tasks
• Proficiency using Excel, PowerPoint, and other collaborative tools (e.g., JIRA, Confluence, Slack, Miro) is a must
• Confident written and verbal communicator who can tailor messaging for executive audiences
• Curious mindset with strong analytical and organizational skills
• Previous experience with customer service, technology operations, or digital platforms (via co-op, internship, or school project work) is an asset
• Excellent strategic thinking, problem-solving skills, and superior analytical skills
• Enjoy working in teams and collaborating with others
• Ability to excel under pressure and under tight timelines, with attention to detail, a sense of personal ownership, accountability, and with a flair for credible data
• Ability to tackle complex, ambiguous problems and effectively communicate your solutions with reasonable assumptions and frame them as a story
• Ability to communicate information in creative, concise, and easy-to-understand ways to cross-functional stakeholders

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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