Department: Dealer Development
Reports To: Team Lead, Account Management
Job Requirement(s): Occasional (2 weeks per quarter) Travel within North America (CAN-US) Occasional after hours work
Location: Calgary, AB (HQ), Milton, ON
No. of Openings: 01
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
The Bilingual Account Representative is tasked with building and maintaining all aspects of the relationship with our smaller groups and individual accounts. This dynamic role will liaise with all management levels of our valued clients and develop strategies internally to ensure a strong and continuous partnership.
Working within the Quebec market primarily – and a dedicated territory overall – the Bilingual Account Representative will oversee up to 400 rooftops including all aspects of the Dealer / PBS relationship. With a focus on our Quebec clients the bilingual role requires not only fluency in French but will benefit from an understanding of both the Quebecois business and provincial culture.
The Account Representative role requires working with all internal departments at PBS to maximize engagement and retention. Remote interactions along with onsite travel to foster strong ties with assigned dealerships will occur along with regular documented account reviews to encourage increased software usage, identify operational issues, discuss training and consulting opportunities, gather ideas, and be a customer advocate at PBS.
The role requires general familiarity with all PBS products and the ability to competently present a PBS solution that suits the customer's needs. Being able to comfortably host product demonstrations and effectively communicate the features and benefits in the preferred language of the customer as they relate to customer needs is also a job component.
Job Responsibilities:
- Act as a client advocate to ensure concerns are identified and addressed
- Manage customers in both English and French, as required
- Review and respond to customer requests and liaise with necessary internal departments
- Spearhead escalations and follow up with PBS management and Dealer representatives
- Proactively expand product adoption and system usage with each client
- Adjust processes as needed and work with other PBS teams to identify opportunities for synergy
- Situational attendance at conventions, trade shows and other external functions relating to assigned client base
- Ability to engage with varying levels of clients from management to operational staff
- Facilitate the efficient sale of products and services, and contract renewals
- Order paperwork and ensuring order flow through the PBS order / delivery process
- Maintain account log of CRM level customer profile describing account activities
- Interact with the Quebec market and understand their unique needs
- Fluent in French and English
- Post-secondary education, degree or diploma, or equivalent work experience
- Must hold a valid driver’s license and passport
- Dealership operations, software integration, business consulting, or project management experience given preference
- Experience in solution sales environment
- Excellent verbal and written communication skills
- Adaptability, initiative, and the ability to work independently are a must
- Solid computer knowledge Microsoft Office Suite including Word and Excel
- Excellent listing and organizational skills
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Access to an onsite gym at some locations and/or corporate membership to Goodlife
- Free parking
- Staff events
- Competitive base salary
- Great referral bonus
- Staff discounts with GM, Dell, and more
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
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