Advanced Orthomolecular Research champions scientific excellence, innovation and progressive formulations that challenge the status quo of the nutraceutical industry. The Bilingual Customer Service Rep (BCSR) will work collaboratively with his/her team members to enhance the customer experience by facilitating or resolving any inquiries or issues a customer may have in a timely, empathetic and optimal way both in English and French. A BCSR will also capture opportunities to educate customers on the AOR brand and help sell products.
Responsibilities:
- Monitor the French orders email inbox and answer incoming calls on the French phone line.
- Process orders by phone, fax, and email
- Maintain up to date and accurate customer files.
- Handle customer credits.
- Filter and direct all calls and emails to the appropriate departments.
- Supply relevant marketing materials to customers and fellow staff to ensure informational needs are met.
- Resolve customer complaints in a positive, timely, win/win manner. Document issues and actions taken in accordance with company processes for future problem analysis and elimination.
- Provide feedback to the Customer Service Manager regarding service failures or customer concerns.
- Learn and maintain high level product knowledge of AOR products to help educate customers and answer queries.
- Promote AOR’s brand and products and capture opportunities to upsell or cross sell AOR products.
- Assist the Customer Service Manager, Marketing and Finance as necessary.
- Work synergistically with the both the Internal and External team
Qualifications:
- 2-3 years’ professional experience in Customer Service, marketing, or sales.
- Experience and/or supplementary education within a health-related industry would be considered an asset.
- Strong communication skills (oral and written) and fluent in English and French with ability to speak effectively before groups of employees, management, and vendors.
- Organized and detail oriented with sound analytical abilities and problem-solving skills.
- Must have flexible scheduling and reliability.
- Ability to work in a team-orientated, multi-faceted work environment.
- Able to juggle simultaneous priorities.
- Proven interpersonal skills, ability to get along with diverse personalities and develop strong business relationships: tactful, mature, and flexible. Must have good reasoning abilities and sound judgement.
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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