Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you!!
Service Manager is responsible for leading and managing the Automotive Service Centre team by ensuring that the department operates efficiently with friendly and informed staff to offer the ultimate customer experience to build customer trust and loyalty. Reporting to the Store Manager/Associate Dealer, the Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Automotive Service Centre.
· What You'll Be Doing
- Foster a culture that values excellent customer service.
- Maintain the quality of the department's presentation to ensure customer expectations are met.
- Achieve sales goals, productivity and customer service targets set by the Associate Dealer.
- Develop and implement a long-term strategy and action plan to attract and retain customers.
- Review and implement Service Centre policies and procedures.
- Plan and manage work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
- Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
- Manage team members" performance, provide informal and constructive feedback, and recognize achievements and efforts.
- Prepare work schedules that meets business needs while working within budget guidelines.
- Ensure that there is a training structure and that professional development strategies are implemented within the Automotive Service Centre.
- Assist in selecting and orientating new employees.
- Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
- Build and maintain rapport with internal and external customers or vendors as required.
What We're Looking For
- Automotive experience, ideally in the service department.
- Exceptional communication, negotiation, and interpersonal skills.
- Experience with recruitment, talent development, and team building.
- Strong leadership with the ability to motivate, inspire, and drive a winning team.
- Strong time management abilities to oversee a busy service operation.
- Prior leadership experience is a strong asset.
- Ability to plan, organize, communicate, delegate and follow-up team's activities and projects
- Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
- Ability to work a flexible schedule including weekends
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
- Ability to work effectively with auto parts ordering systems and computerized work order systems
- Ability to work in a fast-paced environment
- Knowledge of COSTAR (asset)
We’re all about:
- A Supportive Team – We’ve got your back from day one.
- Group Benefit Plan ( conditions apply)
- Employee Discounts
- Profit Sharing ( conditions apply)
- Fast-Paced, Fun Vibes – No two days are the same—and we like it that way.
- Forward-Thinking Culture – Innovation and initiative are rewarded.
Starting Wage / Salary: Open to negotiation
It's time to step up, stand out, and succeed with us! Apply today and make your next move extraordinary.
Job Types: Full-time, Permanent
Pay: From $75,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work Location: In person
Application deadline: 2025-08-15
