We’re looking for a skilled and service-focused professional to join our team as an Assistant Service Manager. With a salary range of $55,000–$75,000 annually, this role is ideal for someone who thrives on teamwork, operational coordination, and delivering exceptional customer experiences while supporting daily operations and helping our service department run at its best. Opportunities are available in our Truro and New Glasgow locations.
What You’ll Be Doing:
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Support the Service Manager with the daily operations of the service department
Act as a liaison between front-line Service Advisors and Technicians, ensuring clarity and efficiency in communication
Assist in dispatching work to technicians, monitoring shop flow, and ensuring repair timelines are on track
Help troubleshoot and resolve escalated customer concerns with professionalism and empathy
Coach and support Service Advisors in delivering best-in-class service and documentation
Monitor key performance indicators (like RO timelines, CSI scores, and upsell rates) and bring forward opportunities for improvement
Step in to support the front counter during high-volume times or absences, as needed
Foster a culture of collaboration, hospitality, and proactive problem-solving within the service team
What You Can Expect From Us:
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Scheduled hours Monday to Friday (no weekends)
Annual salary between $55,000–$75,000, based on experience
Extended Health Benefits
Paid vacation and paid sick time
Paid training and continuous development
Team events like holiday parties, BBQs, and more
What We’re Looking For:
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Previous experience working in a dealership environment or an automotive-adjacent industry such as car rental, heavy equipment, powersports, or fleet services
Strong communication, multitasking, and documentation skills
A collaborative, solutions-focused attitude with a desire to grow into leadership
Valid Driver’s License and clean Driver Abstract
Comfortable with dealership systems and service processes (or quick to learn)
Apply Today
Submit your resume on Indeed and complete all the prescreening questions. We’re excited to hear how you can contribute to our service leadership team.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals.
