As the Assistant Produce Team Lead at Sunterra Market, you play a vital role in bringing our vision of freshness, quality, and exceptional service to life. Working closely with the Produce Team Lead, you help create a vibrant and inviting department where guests are welcomed by the colors, aromas, and vitality of nature’s best. At Sunterra, we blend culinary excellence with everyday convenience, offering sustainable, locally sourced, and gourmet products to customers who value quality, freshness, and care.
This is a hands-on, supportive leadership role focused on maintaining high standards in product presentation, team collaboration, and customer engagement. You will assist in guiding the produce team to ensure the department is fully stocked, visually appealing, and operating efficiently. Your attention to detail and passion for food will help shape a memorable shopping experience from the first glance to the final selection.
With a strong foundation in retail operations and a desire to grow, you will support the Produce Team Lead in training team members, maintaining food safety standards, and delivering legendary service. You’ll be a go-to resource for both customers and colleagues, helping to foster a positive, knowledgeable, and service-driven environment.
If you’re passionate about produce, energized by teamwork, and motivated by the opportunity to lead by example in a fast-paced, customer-focused environment, this is your opportunity to make a meaningful impact.
Duties and Responsibilities
Product Preparation & Merchandising
- Assist in preparing fresh, ready-to-serve produce items, including juices and cut fruit.
- Operate and maintain juicing and prep equipment with attention to safety and sanitation.
- Support the maintenance of clean, well-stocked, and properly rotated displays.
- Ensure accurate pricing, signage, and product labeling.
- Follow and help enforce food safety, cleaning, and maintenance procedures.
- Promote seasonal and featured items through sampling and merchandising support.
- Stay informed about new products and assist with their presentation and placement.
Leadership & Team Development
- Support the Produce Team Lead in supervising and coordinating daily team activities.
- Provide on-the-job training and mentorship in produce handling and merchandising.
- Foster a positive, inclusive, and collaborative team culture.
- Lead by example in delivering exceptional service and professionalism.
Operational Oversight
- Assist in managing daily operations including receiving, stocking, and rotation.
- Help monitor inventory levels and support ordering based on trends and promotions.
- Track shrink and waste and contribute to strategies for efficiency and loss reduction.
- Ensure compliance with food safety and workplace safety standards.
Customer Experience
- Deliver legendary customer service by engaging with guests and offering expert product knowledge.
- Respond to customer inquiries and resolve concerns with care and professionalism.
- Support a welcoming, informative, and fresh shopping environment.
Daily Tasks
- Set up and maintain clean, well-stocked, and visually appealing produce displays.
- Clean, peel, slice, and trim fruits and vegetables for ready-to-serve offerings.
- Prepare fresh products such as Sunterra’s freshly squeezed juices.
- Operate juicing equipment safely and efficiently; perform routine cleaning and maintenance.
- Receive, unpack, and stock produce shipments.
- Follow all established food safety, sanitation, and cleaning procedures.
- Maintain accurate retail pricing and signage across all produce items.
- Ensure proper product rotation and remove damaged or expired items.
- Oversee product sampling and promote seasonal or featured items.
- Stay informed about new products and assist with their placement and presentation.
- Follow through on all customer questions and requests with professionalism and care.
Qualifications
- Experience in retail or grocery, preferably in produce or fresh food operations.
- Strong interpersonal skills with the ability to support and motivate a team.
- Knowledge of produce varieties, seasonality, and handling best practices.
- Excellent organizational and time management skills.
- Customer-focused mindset with strong communication abilities.
- Familiarity with inventory control and merchandising is an asset.
- WHMIS and Food Safety Certification required (training provided by Sunterra).
Working Conditions
- Standing and walking for extended periods.
- Exposure to temperature variations and wet conditions in refrigerated and prep areas.
- Repetitive lifting of items up to 40 lbs (team lift required for heavier items).
- Use of knives, peelers, juicers, and other produce preparation tools.
- May require reaching, bending, and climbing ladders or stools.
*Full-time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location) and a general discount on all groceries in-store and the café! *
The seeds of Sunterra took root on the Price family farm over fifty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born.
Join our growing Sunterra Family and be part of a team where your contributions are valued and makes the difference. Just like finishing a hard day's work on the farm, working for Sunterra will provide you with a sense of ownership, pride, and the satisfaction of a job well done. Expand your skills and feel a sense of belonging and fulfillment. With your passion and care help, create unforgettable experiences for our customers through exceptional service and high-quality products.
Roll up your sleeves and apply!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Company events
- Discounted or free food
- Extended health care
- Life insurance
- Store discount
Work Location: In person
