Target Start Date:
07/27/2025As our recruitment video says “Not your ordinary 9 to 5”.
We look for applicants that share in our passion for the outdoors and will embrace all that SilverStar has to offer.
SilverStar is part of the POWDR Group. POWDR is an Adventure Lifestyle Company® that is locally-focused and delivers soulful experiences because that’s what matters to our guests and communities.
REPORT CHAIN: Guest Experience Manager
DURATION: Full-Time Year Round
PRIMARY DUTIES & RESPONSIBILITIES:
People Management Responsibilities
· Inspire and lead a high-performance team in a positive, collaborative work environment. Occasional front-line work may be required based on business volumes and operational needs.
· Conduct comprehensive staff training, performance reviews, daily team meetings, and ongoing reviews.
· Serve as a dynamic deputy, stepping into the roles of Guest Experience Manager and Ticket & Season Pass Manager as needed.
· Mentor and guide team members through coaching, comprehensive training, and insightful feedback sessions.
· Foster meaningful relationships within the team and with external partners, leveraging collaboration for success.
· Employ an engaging leadership approach to energize teams and optimize sales performance.
Operational Management Responsibilities
· Take charge of guest concerns, resolving issues promptly and escalating matters when necessary to ensure seamless experiences.
· Provide strategic oversight of the Guest Services operations, ensuring efficiency and effectiveness.
· Stay attuned to promotional initiatives and ticket variations, ensuring compliance with established protocols.
· Assist guests at transaction points, leveraging sales opportunities to enhance revenue streams.
· Strategically drive revenue generation activities to maximize profitability.
· Conduct thorough daily inspections, ensuring impeccable standards in all guest-facing areas.
· Navigate POS systems and e-commerce platforms with finesse to facilitate smooth operations.
· Set and achieve performance benchmarks to drive operational excellence.
· Work with other departments to ensure efficient and smooth operation of Dinner Tours, Events, and other activities.
General Responsibilities
· Craft a welcoming atmosphere, embodying approachability and positivity for all guests.
· Uphold impeccable presentation standards throughout the guest journey, ensuring every touchpoint reflects our commitment to excellence.
· Exhibit polished communication skills, fostering strong connections with guests, colleagues, and superiors.
· Track, monitor, and address all guest feedback promptly and effectively.
SKILLS REQUIRED
· Minimum four years of experience in a sales and service supervisory role.
· Post-secondary education in a related discipline or equivalent experience.
· Strong customer service skills, enthusiastic team building, and leadership skills.
· Excellent communication and presentation skills.
· Analytical approach to process improvement.
· Strong organizational and time management skills.
· Computer literate with proficiency in Microsoft Office and POS systems.
EMPLOYEE BENEFITS
· Medical and Dental Coverage.
· Excellent Pension Plan.
· Access to a Health Spending Account.
· Two weeks’ vacation and more.
· Free Ski or Snowboard Program, with equipment renewed every two years.
· Year-round Season Pass covering various mountain activities.
· Free Season Pass to Revelstoke Mountain and Sun Peaks Resort.
· Free and discounted day tickets at other Ski Resorts and Bike Parks.
· Restaurant & Retail & Rental Discounts.
· Free lift tickets to all POWDR-owned resorts.
· Free Staff Bus to and from the local town of Vernon during the Winter Season.
· Family & Friend discounts on lift tickets & accommodation.
Join us in creating an environment of collaboration for success and embracing the SilverStar mountain lifestyle. Apply now for a unique opportunity to be part of our dynamic team.
Job Type: Full-time, Permanent
Pay: From $46,000 to $48,000 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Vernon, BC V1B 3M1: reliably commute or plan to relocate before starting work (preferred)
At SilverStar, we intend to Play Forever. We believe there is nothing better for the soul than to live a balanced life full of adventure, and we believe those in the future should have the same opportunities we have today. To make this happen, SilverStar is committed to doing all we can to protect the environment and enable participation in adventure.
If you care about the environment and are looking for a memorable, fun role that enhances people’s lives whilst having fun SilverStar is the place to be.
