Assistant Housekeeping Manager

The DoubleTree West Edmonton was the recipient of the 2024 Award of Excellence for showcasing outstanding commitment to Quality & Service!

Our friendly and attentive staff are dedicated to providing personalized service throughout our guest's stay. We call it CARE (Create A Rewarding Experience). When you CARE - it shows! We provide a Double Dose of Warmth, a Double Dose of Sweet and a Double Dose of Home.

All the essentials are covered in our 128 modern guest rooms and 110 elegant suites including two-bedroom and presidential suites.

We are looking for a Housekeeping Assistant Manager to join our Housekeeping Team!

Basic Purpose:

Reporting to the Executive Housekeeper, the Assistant Housekeeping Manager is responsible for maximizing guest satisfaction and revenue through quality, cleanliness, and effectively maintaining accommodation in accordance with the standards of SilverBirch Hotels and Resorts. They possess effective leadership skills and promote a servant like attitude and accountability, focused on quality standards & policies. They are responsible for the communication and execution of systems and processes to ensure effective room inventory management, maximized guest satisfaction, revenue opportunities, and effective communication between housekeeping and maintenance and the guest services team. They are passionate about pristine cleanliness, serving others and working as a team with associates from all departments.

Major Responsibilities and Duties (to fulfill major purpose):

Operations

1. Coordinating and Following up on all guest and associate calls related to housekeeping and communicating back results to Executive Housekeeper.
2. In conjunction with Executive Housekeeper coordinate and facilitate day to day operations with the Rooms Quality Department.
3. Participating and leading housekeeping related service initiatives that enhance guest and associate satisfaction.
4. VIP inspections and Guest Wow concepts for all recovery guest opportunities
5. Coordinating all housekeeping / public area associate task assignments.
6. Communicates actively with direct leader, and department to ensure all individuals are informed of challenges and potential solutions relating to the daily operations of housekeeping, public areas ,and back of house inventory control
7. Coordinating the effective set up and delivery of special projects as related to guest room and public area cleanliness; assisting in department productivity by effectively managing no service rooms, deep cleaning projects, preventative room maintenance projects
8. In conjunction with Executive Housekeeper coordinating all aspects of “Out of Order” rooms to ensure appropriate actions are in place to return room back into inventory to maximize all room revenue and minimizing rebates
9. Working with Executive Housekeeper to identify and overcome negative trends in product and service, and engage team members in problem solving to maximize guest satisfaction
10. Coordinating all housekeeping associate task assignments and tracking and monitoring “No Service” rooms to ensure all potential security concerns are monitored and addressed
11. Tracking and responding to all lost and found inquiries and responding to guests within 24 Hours
12. Coordinate and prepare schedules in accordance to business volumes and budget guidelines.
13. Anticipate and coordinate training requirements for room’s quality and public area team members in support of associate development and quality guest experience and safe work practices.
14. Effective inventory management and ordering of supplies in accordance to budgeting guidelines and business volumes to ensure associates have the tools required to anticipate and deliver on guest needs.
15. Effective inventory management with quarterly linen inventory and dedication to tracking discards and product that is past it’s life cycle.
16. Additional duties as assigned based on business volumes and guest requirements and departments support.

Guest Service & Community Culture

18. Providing information to guests about hotel services, facilities and other amenities

19. Providing information to guests about local attractions / services
20. Welcoming and acknowledging all guests according to company standards; thanking guests with genuine appreciation
21. Listening and responding to guests’ requests or concerns and taking action until completion
22. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
23. Performs any other duties as required or deemed necessary to provide superior service and teamwork
24. Demonstrates teamwork by cooperating and assisting co-workers as needed
25. Attends work on time as scheduled
26. Ensures uniform standards and personal appearance are clean and professional within the quality team.
27. Maintains a favorable working relationship with all other associates to foster and promote a cooperative and harmonious working environment
28. Projects a favorable image of SilverBirch Hotels & Resorts Hospitality to the public

Health & Safety

29. Adheres to hotel policies and procedures
30. Maintains confidentiality of proprietary information
31. Consistently practices guest and associate privacy and security
32. Aware of and compliant with OH&S related requirements and standards and participates in all Health & Safety initiatives.
33. Follows WHIMIS guidelines and supports training if quality team to ensure safe work practices. (Ensuring all chemicals are employed to WHMIS standards)
34. Responsible corporate citizen; committed to notion of “green” hotels, actively participates in organizational initiatives as well as seeking out opportunities to reduce, reuse, and recycle.

Skills, Knowledge and Abilities Required:

• Energetic, flexible, and able to work well under pressure
• Excellent communication skills
• Self-motivated, creative, capable of working in a team environment
• Ability to motivate others
• Excellent organizational and time management skills
• Strong interpersonal skills

Working Conditions:

• Evening, weekend, and holiday shifts are a requirement of this position
• Flexibility of hours is required to accommodate operational needs
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Stand, sit, or walk for an extended period of time

Experience, Training and Education (demonstrating requirements):

• Energetic and flexible, able to work under pressure
• Excellent communication, writing and organizational skills
• Self-motivated, honest, creative, capable of working in a team environment
• 3 -5 years hospitality or housekeeping experience preferred
• Leadership experience is required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Application question(s):

• Have you worked for a Hilton Branded hotel before - if so - which one(s)?
• How many employees have your supervised or managed in the past?

Experience:

• Hotel Housekeeping: 3 years (preferred)

Work Location: In person