Job Description
What is the opportunity ?
This role reports to the Production Support leadership team within the Quantitative and Technology Services (QTS). As part of this team, you will be a key player in ensuring the seamless operation of critical trading applications by providing exceptional support and collaborating within a “follow the sun” support model. This role is responsible for delivering advanced support for platforms that enable systematic options trading, risk management, reporting, and analysis functions for a global user community. Additionally, you will contribute to technology improvements by identifying opportunities for automation and process optimization to enhance overall system efficiency and reliability.
What will you do?
Provide advanced technical support for Systematic Options Trading applications, troubleshooting and resolving issues related to profit and loss decomposition, reporting, and analysis functionalities.
Monitor and maintain platform stability on physical Linux Servers implementing ITRS, Grafana and Loki for performance monitoring and optimization.
Support the automated rollout processes, ensuring smooth and reliable delivery of updates and enhancements.
Perform root cause analysis for incidents, leveraging strong SQL skills to query and analyze data in MongoDB and other SQL databases.
Develop and maintain scripts (e.g., Python, Bash, or similar) to automate repetitive tasks, improve monitoring, and enhance support workflows.
Collaborate with a global team to provide continuous “follow the sun” support, ensuring timely handoffs and consistent service levels.
Document processes, incidents, and resolutions to contribute to the team’s knowledge base and improve operational efficiency.
Work closely with development and infrastructure teams to escalate and resolve complex issues, driving long-term improvements to the platform.
What do you need to succeed?
Must have:
Proven experience in production support or a similar technical role, preferably supporting financial or analytical applications.
Strong expertise in Linux environments and hands-on experience with application support.
Proficiency with Dynatrace or similar monitoring tools for performance tracking and issue resolution.
Experience with automated deployment/rollout processes in a cloud-based ecosystem.
Advanced SQL skills for querying and analyzing data, with experience in MongoDB or other NoSQL databases.
Solid Linux administration skills and the ability to navigate and troubleshoot in a Linux environment.
Scripting proficiency in Python, Bash, or another programming language for automation and process improvement.
Excellent problem-solving skills with a proactive and detail-oriented approach to incident management.
Ability to work effectively in a global, distributed team, with strong communication and collaboration skills.
Flexibility to participate in a “follow the sun” support model, including occasional off-hours or on-call responsibilities.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies
#LI-POST
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems SoftwareAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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