18-month term with the possibility of a permanent position
Are you interested in supporting and enhancing customer service and end-user experience?
Health Quality Alberta is a provincial agency that brings together patients, families, and our partners from across healthcare and academia to inspire improvement in patient safety, person-centred care, and health service quality. We assess and study the healthcare system, identify effective practices, and engage with Albertans to gather information about their experiences. Our responsibilities are outlined in the Health Quality Council of Alberta Act. We encourage you to visit our website to learn more about us, and explore the Primary Healthcare Panel Reports projects this position supports.
Job summary
As a Analyst, you will be responsible for providing task-focused support to manage user access and enhance the end-user experience across digital reporting platforms. Responsible for day-to-day operations such as account creation, permission assignment, and access troubleshooting, the role works directly with internal and external users to resolve issues in a timely, customer-focused manner. It also supports user communications, maintains documentation, and contributes to process automation, combining administrative, customer service, and analytical functions to ensure smooth platform operation.
Key responsibilities
- Applies established processes to support the daily operations of digital reporting platforms (e.g., user access, permissions, document filing, and platform maintenance).
- Resolves user access issues by communicating directly with internal and external platform users daily and provide troubleshooting support with usernames, passwords, and permission-related inquiries, in a timely and professional manner.
- Works with project leads to respond to access-related service requests from Health Quality Alberta teams and external stakeholders.
- Brings forward technical concerns or user feedback to support ongoing platform improvements and user experience.
- Assists with the maintenance and preparation of user lists, reports, and platform usage summaries as needed.
- Supports document organization and data entry tasks to ensure reporting consistency and traceability.
- Contributes to basic validation and quality assurance (QA) of reporting-related outputs in collaboration with team members.
- Provides input into how data access processes and related documentation can be improved or streamlined.
Qualifications
- Bachelor’s degree in a relevant field (e.g., health information, business administration, information systems, or a health-related discipline).
- Experience supporting users in a digital or reporting platform environment, preferably in a healthcare or public sector context.
- Familiarity with access and identity management concepts (e.g., user accounts, permissions, password resets).
- Experience working on multi-disciplinary teams.
- Experience with administrative or support tasks in platforms such as SharePoint, Tableau Server, or similar systems is an asset.
- Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
- Experience using SAS and SAS Viya, Python, and VBA is an asset.
- Ability to follow established processes while identifying opportunities for efficiency and improvement.
- Strong communication and organizational skills, with a customer service–oriented approach.
Working conditions
· Willing to travel throughout Alberta, with occasional travel out of province.
· Willing to work in a fast-paced work environment that requires flexibility and openness to change.
· Location: Calgary, Alberta
· Hybrid work environment: three days in the office (mandatory).
· Anticipated start date: August 1, 2025.
Compensation
We offer a competitive salary and comprehensive benefits.
Want to apply?
Send your cover letter and resume by June 27, 2025 and include the following job posting ID in the subject line: #HSA-2025-A1.
Health Quality Alberta is dedicated to developing a supportive and inclusive workplace and we are committed to building an environment that represents a variety of backgrounds, cultures, perspectives, and skills, which reflect the people we serve.
We thank all applicants for their interest, however only those selected for an interview will be contacted. The successful candidate will be required to provide professional references and to undergo a satisfactory criminal record check prior to the commencement of employment.
Job Type: Fixed term contract
Contract length: 18 months
Pay: $60,535.54-$121,846.86 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Calgary, AB T2N 2A4
Application deadline: 2025-06-27
Expected start date: 2025-08-04
