Admissions Officer

Hours per Week: 35

Salary Grade 13: $61,250 - $72,020; commensurate with experience

Please note, this is a 5-month grant-funded contract positions. There are multiple vacancies available.

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

The unit's mission is to provide the Best Student Experience to prospective students from the initial point of interest in undergraduate programs at Western, through the information gathering, application and admission processes.

The Admissions Officer supports Western in the recruitment and admission of applicants to the University’s undergraduate degree programs. The role will facilitate recruitment of the best students to the University while ensuring that the Western’s admission standards are met. The Admissions Officer will review and assess applications, critical documentation, and supplementary information to evaluate eligibility for admission. The role will provide exemplary customer service, the adjudication of applicants and the implementation of Senate policies governing admission and transfer credit.

Education:

• Undergraduate degree from a post-secondary institution
• Undergraduate degree from Western University preferred

Experience:

• 3 years’ progressive customer service and administrative experience in a post-secondary environment
• Experience in student recruitment, admissions, or advising services
• Previous experience working with PeopleSoft or comparable Higher Education database and document imaging software is preferred

Knowledge, Skills & Abilities:

• Exceptional organizational skills, including managing multiple competing priorities and the ability to adapt quickly to emerging priorities
• Ability to work well under pressure and handle conflicting priorities in a fast-paced environment with frequent interruptions.
• Demonstrated ability to understand and communicate complex ideas orally or verbally and understand customer needs and expectations while providing excellent customer service.
• Proven ability and natural inclination to interact with people in a professional respectful and diplomatic manner.
• Judgment, analytical and problem-solving skills with a consultative and collaborative approach to address issues and opportunities skills and an ability to exercise judgment within established guidelines.
• Strong record of teamwork with the motivation and ability to work independently with little supervision.
• Ability to process information with high levels of accuracy.
• Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions.
• Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner.
• Professional manner, tact, diplomacy, and discretion in dealing with students, parents, guidance counselors and colleagues including senior management.
• A working knowledge of secondary and post-secondary education systems throughout Canada and internationally is an asset.
• Intermediate computer skills in Microsoft Office and word processing of 60 wpm.
• Flexibility to work outside of regular business hours and travel on occasion
  

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.