Administrative Assistant- O.R, Nitrous, and Clinic
Job description
Location: Sydney, NS
Core schedule: Monday-Friday (9:00am to 5:00pm). Occasional Evenings and weekends.
About us:
The Cape Breton Dental Group is a small group of locally owned and managed dental offices within the CBRM. We have office locations in Downtown Sydney, North Sydney, Sydney Mines & New Waterford.
The opportunity:
The Cape Breton Dental Group is currently looking to hire an Administrative Assistant to join our busy and well established group of practices. The successful candidate will have a passion for building strong patient relationships and contributing to their ongoing oral health.
Responsibilities:
-Manage incoming referrals and get patients in a timely manner
-Maintain up to date patient records (correct date of birth, address, phone number, insurance coverage, health card)
-Discuss patient financial responsibilities to ensure understanding and consent prior to treatment.
-Coordinate patient books with third parties such as O.R. booking and referring offices
-Keep up to date financials through accounts receivable, posting and process payments
-Ensure Post-Op Letters are sent to the referring dentist
-Implement an efficient filing and record keeping system for O.R, nitrous, and clinic.
- Encourage dental patient acceptance of the treatment plan by meeting their needs, answering questions and by creating value for the proposed treatment.
- Greet and assist patients as they arrive; ensure a lasting positive impression for them.
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps.
- Managing patient calls and inquiries about appointments, confirmations, amendments and cancellations.
- Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts.
- Present the treatment options, appointment, payment plans, answer questions and overcome objections to motivate patient to case acceptance.
- Build strong relationships with patients to ensure trust and loyalty.
-Keep up to date on billings and accounts receivable
Requirements:
- A minimum 2 years’ experience in Office Administration
- Preference will be given to RDA's with Administration experience, and candidates with dental experience.
- Experience using Dentrix and Recall System Pro would be considered an asset
- Knowledge and understanding of oral treatment plans and ability to educate patients
We thank all applicants, but only suitable applicants will be contacted. Team cohesiveness is important to us at the Cape Breton Dental Group; therefore the interview process will be panel interview style and will include some senior members of our team as well as management.
Job Type: Full-time
Benefits:
- Extended Health Care
Schedule:
- Monday to Friday (9:00am- 5:00pm)
Location:
- Sydney, NS (Preferred)
Work remotely:
- No
Job Types: Full-time, Permanent
Pay: $18.00-$22.00 per hour
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sydney, NS: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative : 2 years (required)
Work Location: In person
