Are you highly organized, detail-oriented, and excited to support sales and business operations behind the scenes? Join Big Brands Inc. as a Sales & Business Admin Coordinator, where you'll support senior leadership by building price lists, creating sales presentations, managing product listings, and helping resolve customer claims. This role is perfect for someone who thrives in a fast-paced environment and wants to be at the center of a growing business.
Who We Are
Big Brands Inc. supplies retailers with high-quality trial and travel-sized consumer products. We partner with major global brands and emerging players to help retailers deliver the convenience-sized products their customers want. Our work environment is fast-paced, collaborative, and full of opportunity for the right person.
About the Role
This is not a receptionist or traditional EA position. You’ll work closely with our CEO and COO to support sales, marketing, and operations. From maintaining price lists and product listings to responding to customer claims, you’ll play a hands-on role in the growth of our business and the smooth handling of day-to-day operations.
What You'll Do
- Create and maintain price lists and sales materials for internal and external use
- Build sales presentations, pitch decks, and client touchpoints that reflect our brand
- Submit and manage product listings through retailer/distributor portals
- Prepare and organize onboarding documents for new vendors and products
- Track follow-ups from meetings, assist in scheduling, and support deal execution
- Support the Claims Department by:
- Monitoring and responding to the claims inbox
- Issuing RMAs (Return Merchandise Authorizations) when necessary
- Communicating with customers to resolve minor claims or complaints
- Collaborating with operations or shipping to investigate and resolve issues
- Ensuring all claims are documented and closed in a timely manner
- Ensure all documents, communications, and data are accurate and organized
Qualifications
- 2+ years in an administrative, sales support, or business coordination role
- Experience in claims, customer service, or order management is a strong asset
- Experience in AP and AR cycles is a strong asset
- Experience with ERP or CRM systems (NetSuite is a bonus)
- Comfortable handling multiple priorities and following SOPs
What Success Looks Like
- Product and pricing documents are accurate and up to date
- Sales and marketing materials are polished and client-ready
- Product listings are submitted on time and error-free
- Claims are acknowledged and resolved promptly and professionally
- Sales and leadership teams are supported with timely, reliable information
- You stay ahead of deadlines and thrive in a multi-tasking environment
What We’re Looking For
- Organized & Detail-Oriented: You’re a spreadsheet pro who loves clean files and error-free work
- Customer-Focused: You respond to customer inquiries and complaints with care and urgency
- Tech-Savvy: Comfortable with Microsoft Office, especially Excel and PowerPoint
- Reliable & Proactive: You take initiative and stay on top of open tasks
- Excellent Communicator: Strong written and verbal communication skills
- Team-Oriented: You work well with cross-functional teams and senior leaders
Why Join Big Brands
- Be at the center of it all – support key executives and high-impact projects
- Learn how national retailers like Walmart, Sobeys, and Canadian Tire operate
- Grow your skills across sales, marketing, claims, and operations
- Make a real difference in a company that values accuracy, speed, and great customer service
Job Types: Full-time, Permanent
Pay: $22.00-$25.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Administrative: 2 years (preferred)
Language:
- English (required)
Work Location: In person
