Who we are
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Accounts Receivable Administrator
Accounts Receivable Administrator
The Accounts Receivable Administrator is responsible for managing the full accounts receivable cycle, including collections, billing issue resolution, cash application, credit monitoring, and reporting, while supporting internal and external customers through effective communication and collaboration.
Responsibilities:
- Collection calls and/or correspondence with customers, with special emphasis on delinquent accounts and DSO results
- Resolving collection issues, processing customer credit memos, reviewing account adjustments, resolving client accounts discrepancies, billing and short payment issues.
- Verifying discrepancies by and resolve clients’ billing issues
- Monitoring and maintenance of complete AR portfolio
- New account setup
- Monitor customer credit terms
- Establish and track customer payment plans
- Managing COD accounts
- Monitoring and releasing of held orders
- Monitoring, processing and reconciliations of all incoming cheque, wire, EFT and Credit Card payments
- Ensuring accuracy of all cash applications
- Preparing bank deposits
- Positive and collaborative interaction with external and internal customers
- Performing of other assigned tasks and duties necessary to support internal and external customers
- Enlisting the efforts of sales and senior management when necessary to accelerate the collection process.
- Preparation of various AR reporting for Finance Manager or Director of Finance
- Monthly statements run and mailing
- Assisting and occasional backup to the Sales Analyst & Customer Loyalty function
- Participation in team planning meetings
More about you:
- Experience in Accounts Receivable administration and collections with some accounting background
- Knowledge of billing and Collections procedures
- Commitment to excellent customer service
- Good working knowledge of Excel, Word, Outlook and SAP
- Strong attention to detail, goal oriented with strong ethics
- Excellent written and verbal communication abilities
- Ability to work in a team environment
- Ability to prioritize and manage multiple responsibilities
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact
What we offer:mailto:[email protected]
- Exciting and challenging work environment
- Collaborative culture
- Opportunities for continuous self-improvement
- Opportunities for flexible hybrid model work environment
- A company that values diversity and inclusion
- Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
- Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
