VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.
We have an exciting opportunity to join our Account Management team in Toronto and are currently looking for an Account Manager.
As an Account Manager, you’ll manage a portfolio of top tier customers who demand the very best experience and customer care. To anticipate needs and build an experience that surpasses our customers' highest expectations.
Key responsibilities will include:
- Strategically develop and retain a portfolio of high value clients.
- Communicate regularly with clients via phone and email to build personal relationships and develop a tailored premium platform experience.
- Offer & cultivate personalized incentives and exclusive rewards to engage clients and build brand loyalty.
- Utilize multiple operational tools and analytics to meet and exceed against established KPIs, contributing to your own and overall team’s performance goals.
- Demonstrate strong financial and business knowledge through portfolio and player P&L analysis; ensuring you are working within budgets for incentive and rewards, whilst also working toward re-investment targets.
- Proactively communicate new features and games to relevant clients in your portfolio, and act on opportunities to educate customers on updates and campaign offers to increase lifetime value.
What you will bring to the role:
- 2-4 years demonstrated account management experience either B2B or B2C
- 2-4 years experience achieving and exceeding business targets and objectives (KPI’s, strategic goals, etc).
- Demonstrated effectiveness at developing and retaining high value level relationships.
- Demonstrated proficiency using various software and technology platforms, including CRM database management experience (Salesforce, Tableau etc.)
- Strong analytical and strategic thinking abilities with the ability to leverage data and insights to make actionable recommendations
About VGW
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.
Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.
Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.
At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.
Why VGW?
At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.
Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.
We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.
But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.
It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.
If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.
Find out more at www.vgw.co
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VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.
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