Some of what you will do:
The Account Consultant (AC) is charged with providing holistic Print & Promo sales service to customers. The AC will respond to referrals from multiple sales channels and respond to new business opportunities with a sense of urgency and with the goal of maximizing sales opportunities. The AC will manage a portfolio of customers that is aligned to an outside sales territory or alternate sales channel. Periodically, the AC may transition high value/high potential customers to AM’s or SAM’s in order to drive overall customer productivity. Likewise, the AC will help transition moderate spenders from the outside sales channel and assume day-to-day management of those accounts in order to maintain continuity for our customers.
Specifically, You Will:
- Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality.
- Advise & promote customers (new/returning) of other offers and new lines of business & business services.
- Partnering with variety of vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects.
- Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
- Identify new sales opportunities with clients and work to grow share of wallet with assigned customers.
- Partners with AS, AM and SAM teams (or other functional sellers to maximize sales opportunities.
- Respond to referrals within SLA goals to maximize sales opportunities for the business.
- Maximize account retention by providing service support that exceed customer expectations.
- Expand share of wallet with customers by supporting business strategies that enable print & promo sales. Execute CRM activities in salesforce.com.
Some of what you need:
- Post Secondary education in related field (Sales, Marketing or Business Administration).
- Inside Sales /Account Management background.
- Financial acumen to deliver on business goals.
- 2-5 years sales experience and extensive customer service experience required. 1+ years of print sales experience preferred.
Some of what you will get:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs And more...
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