E-commerce Operations Manager

E-COMMERCE OPERATIONS MANAGER
At Kent Building Supplies, our mission is to be the best source of home improvement products in our community. We are passionate about what we do, both in the eyes of our associates and our customers. In this business we are constantly adapting to trends and changes in the market. This provides many opportunities for career development and advancement while working alongside some of the East Coast' finest. As a grass roots company, we are dedicated to developing our talent from within, and supporting the growth of our employees. Kent Building Supplies is rooted in a diverse group of performance-driven companies. This diverse group gives our associates the opportunity to “join one company but grow with many" and that path can be determined by you.
Whether you are just starting in the workforce, or a more experienced employee, we provide the tools necessary to reach your desired career path. This is achieved through providing individual flexibility for skill growth, technical training, and leadership development.
We are the largest retail building supply chain in Atlantic Canada with 48 locations from Saint John, New Brunswick to Corner Brook, Newfoundland and many towns and cities in between.
Our network of world-class associates provides an inclusive and innovative work environment, where employees are empowered to support the needs of each other, our customers, and their communities. We strive to provide the right products and right solutions, right here at home.
Currently, we have an exciting and meaningful position as an E-commerce Operations Manager. In this role, you will be able to make a visible impact on our business and customers by:
Duties:

• Leading the E-commerce fulfillment team to ensure the enhancement of the fulfillment capacity of the site.
• Developing and supporting implementation of policies, procedures, and reports to aid the department.
• Supervising, hiring, and training employees and managing quality assurance programs to improve the efficiency of Kent’s e-commerce business.
• Work with the e-commerce team to review/setup operational KPIs and deliver on those KPIs working with distribution and warehouse team.
• Creating an outstanding customer service experience by overseeing our customer support team who help both customers and stores alike with their E-commerce service needs.

Qualifications:

• Post-Secondary Education
• Relevant experience in the e-commerce industry.
• In-depth understanding of e-Commerce business models and how to drive e-commerce sales through innovative, effective, and cost-efficient marketing/merchandising programs and strategies.
• Strong communication skills and cross-functional collaboration skills to effectively partner with our internal teams to increase the e-Commerce business.
• Proficient in Microsoft Office (Excel, Word, PowerPoint)

To Apply for this Career Opportunity:
We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

Job Type: Full-time

Work Location: Multiple Locations