Bilingual Customer Service Representative

Electrical Safety Authority - Cambridge, ON
Bilingual Customer Service Representative The Electrical Safety Authority (ESA) is a composite of highly engaged and committed safety minded professionals supported by a strong group of stakeholders. Our mandate is to improve electrical safety for the people of Ontario. We administer and enforce Ontario’s electrical safety regulations through the delivery of a wide range of safety services. Our Human Resource department is looking for a highly motivated and independent thinker who values the camaraderie, consistency and excellence that comes from working in a team focused environment. General Accountabilities Perform the various clerical functions associated with providing service to customers in a computerized Customer Service Centre. Process applications, fee payments, credit notes, correspondence from lawyers, government agencies, power supply authorities, and fire departments, building departments, requests for refunds and general correspondence. Provide a scheduling service for electrical inspections for Inspectors across the province. Receive and process incoming calls from customers, contractors, supply authorities, fire departments, etc. regarding Inspection products and services. Access computerized accounting system to perform the various accounts receivable activities. Selection Criteria Proficient in both the French and English language. Also, must be able to demostrate good knowledge and use of software packages, accounting fundamentals and a proficiency in keyboard operation. Must be able to communicate effectively. This knowledge is normally acquired in a Grade XII education or the equivalent level of education. Requires experience in bookkeeping, accounting and dealing with the public. Requires experience to understand the electrical inspection office clerical procedures, forms, and formats, the Inspection Fee Schedule (IFS), the SAP system and accounting procedures. A period of over one year up to and including two years is considered necessary to gain the required experience. ESA offers a competitive salary and comprehensive benefits package. If you are qualified and are interested in the dynamics of a growing public safety business please apply online by clicking on "Apply". We thank all applicants for their interest however only those candidates selected for an interview will be contacted.


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