Veterinary Reception, Client Care
Location: Vancouver, BC
Vancouver Animal Emergency and Referral Centre (VAERC) is welcoming a motivated and empathetic individual for a full-time Veterinary Receptionist role.
We are a companion animal, specialty referral (Critical Care, Radiology, Surgery, Internal Medicine, Cardiology, Ophthalmology & Oncology) and 24-hour emergency practice with a diverse and skilled team.
Position Overview
The role of the Client Care Specialist (CCS) is to strengthen the client, animal, and veterinary bond through exceptional client service and education.
This is a full-time opportunity in a very important support role for the entire hospital. As a 24-hr facility, shifts will include daytime, evening and weekend rotations. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;
Create a warm and welcoming environment for our patients and pet parents
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; reviewing estimates, obtaining accurate pet owner information and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding veterinary services, medical terminology, and updated office procedures
Previous customer service or front desk experience in hospitality or retail is an asset!
Compensation: $18.00 to $21.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.
What VCA Canada Offers
This role is a unique opportunity to step into a career as a veterinary receptionist. By working alongside our skilled team in our advanced facility, you will gain a deeper understanding of the world of Emergency & Specialty Veterinary Medicine.
RRSP Employer 5 % Match Program – saving for your future just got easier!
VCA Canada RRSP Student Loan - Ask us more!
A caring culture of Wellness and Appreciation!
Annual uniform allowance
Competitive wages and health/dental benefits!
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Generous personal pet care discounts
Flexible scheduling to support a healthy work-life balance
Paid wellness days
Paid sick days
Paid vacation time
Employee assistance program
E-tools to assist with meditation, better sleep, exercise, and focus
Virtual health care (tele-medicine) offering quick access to quality care
Opportunities to give back in your community through VCA Canada initiatives
Come join us caring for life’s greatest companions!
VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.