- Represents Hilton Grand Vacations in a professional manner at all times.
- Welcomes and checks-in the clients coming to a sales presentation.
- Obtains necessary information from client to ensure accurate segment assignment.
- Correctly assigns client to appropriate sales agent based on specific type/rotor.
- Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance.
- Identifies which clients provided a “good faith deposit” and processes upon checking in for the tour.
- Coordinates the Sales line, properly assigning clients to Sales agents and updates tour information.
- Updates and keeps track of all tour results and gifts provided.
- Refunds deposits.
- Maintains and reconciles good faith money.
- Prepares “Client Booked vs. Showed” reports for each tour wave in an accurate and timely manner.
- Updates tour information in Atlas specifically through check-in, agent assignment, tour credit, etc.
- Verifies tour information in Atlas is correct through the process of running reports and verifying data.
- Researches and prepares tour information for the following four days based on wave, tour type and Sales agent pre-assignment. Updates and distributes report twice daily.
- Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Compensation: $21.00 per hour