Technical Project Manager, Enterprise Systems

Technical Project Manager, Enterprise Systems

Location: Vancouver, BC

Department: Technology and Digital Transformation

Employment Type: Full Time / Hybrid / Term (3-year fixed term contract)

Language Designation: English Essential

Posting Close Date: August 10, 2025

About Destination Canada

Tourism is the heartbeat of communities from coast to coast to coast. At Destination Canada, our aspiration for the tourism industry is to generate wealth and wellbeing for all of Canada and enrich the lives of our guests. Our mission is to influence supply and build demand for the benefit of locals, communities and visitors through leading research, alignment with public and private sectors, and marketing Canada nationally and abroad. We seek diverse, ingenious thinkers teeming with intellectual curiosity and a deep desire to grow Canada's tourism industry – strengthening the socio-cultural, environmental and economic vitality tourism brings to Canada.

About the role:

We are seeking a Technical Project Manager, Enterprise Systems who will play a critical role in leading the planning and execution of enterprise-wide technology initiatives at Destination Canada. This includes full lifecycle management of system rollouts such as Enterprise Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and collaborative platforms (e.g., Asana), as well as oversight of enterprise software licensing, vendor relationships, and Request for Proposal (RFP) development.

This role brings a strong foundation in business analysis and project management to support cross-functional decision-making, collaboration with the procurement team on public-sector procurement processes, and enterprise solution implementation. It requires a blend of technical expertise and project management skills, including planning, execution and stakeholder communication. They ensure that Destination Canada's enterprise systems are delivered on time, within scope and budget, support operational excellence and aligned with organizational priorities.

Key accountabilities

• Leads planning and delivery of enterprise system rollouts (e.g., Asana, CRM, ERP), including the preparation of detailed business cases to support strategic investment decisions and full implementation planning.
• Develops, coordinates, and writes comprehensive Requests for Proposals (RFPs), project briefs and Statements of Work (SOWs).
• Applies business analysis techniques to elicit, define, and document requirements from diverse stakeholder groups, ensuring alignment with organizational goals.
• Supports vendor evaluation and technology license renewals across enterprise platforms, coordinating with internal teams and procurement.
• Creates and maintains detailed project plans, briefing notes, timelines, budgets, and risk assessments using Agile or hybrid project management methodologies.
• Facilitates project governance meetings, steering committee updates, and project retrospectives; prepares senior management reports and presentations.
• Ensures successful user adoption of new systems through rollout planning, training coordination, and support.
• Identifies interdependencies across systems and teams; manages escalation paths and mitigation strategies for project risks and issues.
• Supports continuous improvement by documenting lessons learned, contributing to internal standards, and recommending process enhancements.
• Aligns enterprise technology initiatives with risk management frameworks and IT roadmap, ensuing compliance with public-sector and audit requirements.
• Performs other related duties as requested.

What you need

• Graduation from a recognized university with a degree in Business Administration, Information Technology or Computer Sciences, Systems Engineering, or a related field, or an acceptable combination of education, training, and experience will be considered.
• Formal project management certification (Project Management Professional, PRINCE2, or equivalent) with demonstrated expertise in applying project management frameworks and methodologies such as PMBOK, Agile or Scrum.
• 5+ years of progressive experience in project management and business analysis within technology or enterprise systems domains.
• Demonstrated experience planning and delivering complex technology initiatives, with a solid grasp of enterprise system lifecycles, cloud platforms and modern SaaS platforms.
• Proven ability to lead the evaluation and implementation of enterprise cloud solutions and systems (e.g. Office 365, Sharepoint, Asana or equivalent SaaS platforms).
• Successfully led a recent rollout of a CRM or ERP system across an enterprise environment, demonstrating the ability to manage end-to-end delivery, change management, and cross-functional coordination.
• Experience writing and managing Requests for Proposals (RFPs), vendor evaluations, and managing contract negotiations.
• Strong understanding of systems integration and cybersecurity principles, including API-based data flows, authentication protocols, and compliance with data protection standards.
• Knowledge of business analysis frameworks and process mapping tools to assess business needs and translate them into clear, actionable technical and functional requirements.
• Ability to work independently in a highly matrix-managed, extremely busy, varied and diverse environment with changing priorities.
• Skilled in preparing and delivering reports, presentations, and briefings to senior leadership.
• Familiarity with procurement practices in the public sector.

It would be great if you also had

• Certification or formal training in Agile methodologies (e.g. Scrum Master, SAFe).
• Experience delivering projects using Scaled Agile Framework (SAFe).
• Experience working across full software development lifecycles (SDLC).
• Familiarity with generative AI tools and IT service management best practices (e.g. ITIL).
• French language proficiency.

Compensation

Salary range: $82,146 - $102,682

Within the range, the base pay offered is determined by multiple factors, including job-related skills and relevant education/experience. Please note starting salaries for new hires typically fall between the minimum and mid-point of the range, to support internal equity and allow room for progression as employees grow and excel in their roles. The range above reflects base pay only and does not include the competitive at-risk pay program and benefits that we offer!

Other components of our total rewards offerings include:

• Extended health and dental benefits
• Minimum 3 weeks of accrued vacation plus other paid time off
• Employee assistance program
• Defined contribution pension plan
• Generous parenthood top-up
• Flexible working options like compressed workweek and hybrid model
• Support towards your professional growth with learning and development opportunities, mentorship and more.

Things you should know:

• This role follows a hybrid work arrangement, where work is performed onsite at least 2-3 days per week. Please note the work arrangement is subject to change.
• This is a three-year term role, with a fixed end date.
• This is a unionized role
• Occasional travel may be required

At Destination Canada, we believe that Canada's diversity is its greatest asset and is what touches travellers' hearts most deeply. To that end, we are committed to inclusive leadership within our workplace, workforce, and interactions with partners and travellers alike. Destination Canada is an equal opportunity employer committed to reflecting Canada's diversity through fair and accessible hiring and employment practices. All qualified applicants will receive consideration for employment. If you require accommodations at any point in the recruitment process, please reach out to accessibility@destinationcanada.com.

We know that applying for a new job can be both exciting and intimidating, and we sincerely appreciate your interest and effort. Only those applicants under consideration will be contacted.