Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
The Technical Field Trainer is responsible for the execution of the company’s technical training programs, including activities related to customer and/or employee training for NTI's products. This position will plan course design and documented materials associated with each course to ensure the training program(s) meets the objectives of both the company and the customer. In addition, he or she will work with the various internal departments to ensure appropriate staffing and scheduling of in-house and external training.
DUTIES & RESPONSIBILITIES
- Train, Educate, Market, and Promote Ariston Group brands and products with customers.
- Travel to assigned locations for product training and field support of products.
- Develop a plan for creation of specific training objectives. Manage the design, development and implementation of the customer and current workforce training curriculum and course content at the direction of the manager.
- Develop and maintain training processes to meet company standards.
- Work with Engineering, manufacturers and Technical Support to grow and maintain technical knowledge.
- Establish, maintain, publish and post training schedules and calendars based on internal and external needs.
- Partner with other departments to assess customer and employee technical training needs.
- Travel as needed within North America (US and Canada) to provide training, but also to visit boiler and heat pump installations to investigate issues and help solve in field problems.
- Evaluate and implement non-traditional training methods.
- Develop and implement methods to obtain feedback regularly on training from internal and external customers to ensure training goals are met.
- Ability to organize and prioritize numerous tasks and complete them under time constraints.
- Implements and maintains controls, documentation and procedures related to training.
- Accepts other responsibilities as requested by the Training Manager.
TECHNICAL EXPERTISE
- Five (5) years’ experience delivering training programs to field service personnel that involve installation, troubleshooting, servicing and applying of technical products with a primary focus of air to water heat pumps. Other hydronic product (boilers, tanks, pumps etc..) a bonus.
- Identify, design and implement reports to quantitatively monitor and improve the company training programs.
- Demonstrated strong experience in development of training programs and deployment plans. Develop and define performance measures through concise reporting on all training performed.
- Must be experienced in Microsoft Office, which includes Word, Access, Excel and PowerPoint.
- Excellent written and verbal and presentation skills.
- Outstanding demonstration of organizational skills.
- Ability to effectively manage crisis situations.
- Ability to work independently on projects with minimal supervision.
- High level of initiative and works well in a team environment.
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.