Team Lead, Sports Activities- Olympic Oval, Faculty of Kinesiology

Description

The Olympic Oval in the Faculty of Kinesiology is currently seeking a Full-time Regular Team Lead, Sports Activities .

The Olympic Oval is home to the fastest ice in the world, attracting the best athletes from Canada and around the world to train and compete in our world class facility. Every year we welcome thousands of visitors, public skaters, high performance athletes and coaches to our building, located on the University of Calgary campus.

Reporting to the Manager, Partner Development & Guest Relations, the successful incumbent will manage and direct a team of up to 15-20 hourly and salaried union employees in the Guest Relations department. This full-time position will be responsible for scheduling, supervision, training, leadership and performance management, discipline, full cycle recruitment and termination. The role of Team Lead Sports Activities includes complex and varied accountabilities, leadership and decision-making requirements. Interpersonal issues require diplomacy and strong communication skills, as the incumbent will be dealing with privileged and confidential information. Judgment requires discretionary decisions with the guidance of the Manager, Partner Development & Guest Relations, and may impact both Olympic Oval and Faculty of Kinesiology operations and services, as well as services to high performance athletes. Flexibility in the work schedule, which will include evening and weekend hours, is required to meet the multiple demands of the position. The role has a high work volume and stress level. During peak competition season, (October-March) volume of work increases substantially, and the incumbent must manage continuous change and shifting priorities. The Team Lead Sports Activities works very closely with the Guest Relations Team Lead as the Team Leads act on behalf of each other in the absence of their counterparts.

This position involves moderate to frequent levels of high volume and stress. The incumbent is an integral contributor to the Olympic Oval management team and will take a pro-active role in initiating and/or contributing to the processes that are critical to the functions of the Olympic Oval Sports Activities areas within the Faculty of Kinesiology. The incumbent must also have a clear understanding of the governance processes of the Faculty and University and must have the ability to assess and solve situations as they arise while maintaining good working relationships.

Summary of Key Responsibilities (job functions include but are not limited to):

• Directly responsible for all part time weight room, ice patrol and facility monitor staff and provides in direct support to the Guest Relations front office staff
• Responsible for having a full working knowledge of all aspects of sports activities offered at the Olympic Oval
• Responsible for the user groups sports experiences while in the weight room, weight cage, public skating and shared oval training spaces
• Responsible for full cycle recruitment and management of staff, discipline, learning and development, leadership, termination and succession planning. Ensures weight room, ice patrol staff and facility monitor staff receive relevant training, and that knowledge transfer/cross training occurs in order to continually develop skills and information management across the team
• Works with Manager, Partner Development & Guest Relations in managing time off requests; vacation, overtime and liability in accordance with the AUPE Collective Agreement and University of Calgary Policies and Procedures
• Responsible for dealing with confidential and sensitive matters pertaining to work related issues for the Guest Relations team as well as confidential and sensitive athlete information
• Responsible for the weight room and weight cage equipment and discussing equipment needs with sports activities groups
• Responsible for public skating and shared oval training spaces and discussing equipment needs with oval staff and sports activity groups
• Coordinates and provides vacation coverage for the Team Lead Guest Relations
• Provides support to the Marketing, Communications, and Events Specialist during the ice out season and events
• Provides support during the evenings and weekends to the skate shop for cash in and cash out procedures
• Responsible for having a full working knowledge of University of Calgary and the Auditor General's cash handling requirements and works with Olympic Oval Business Operation
• Coordinator to ensure requirements are strictly adhered to
• Responsible for ensuring facility schedules are accurate, optimal for all users, and reviewed to minimize scheduling conflicts as much as possible
• Resolves highly complex tasks using independent judgment
• Works collaboratively within a team, initiating discussion to resolve issues or conflicts
• Implements and maintains improved policies and procedures as they relate to Sports Activities
• Ensures services being delivered for ALL user groups are of world class caliber and takes initiative in continually improving services
• Develops and maintains a positive working relationship with internal and external stakeholders, and co-workers
• Plans and executes seasonal strategic sessions for upcoming season in the Sports Activities area
• Approves all payable and exception time for direct reports
• Motivates staff members and encourages greater professional and personal growth

Qualifications / Requirements:

• Post-secondary Degree/Diploma preferable in Business Management, or a related field; and three to five or more years of directly related management and administration experience, or an equivalent combination of education and experience
• Experience managing/supervising in a unionized environment is an asset
• Previous experience in a high-performance sporting, weight room and community recreation facility
• Previous experience with weight room equipment and maintenance an asset
• Technical expertise and knowledge of complex University systems and processes is a strong asset
• Excellent interpersonal and communication skills and the ability to lead, develop and direct others in a competent and professional manner
• Ability to remain calm in demanding situations and deal with resulting circumstances in a professional manner
• Proven organizational skills with an ability to set priorities and complete multiple tasks within specified timelines to meet deadlines
• Demonstrated ability to take initiative and work both independently and as part of a team within a large, complex, dynamic and sophisticated organization
• Excellent oral and written communication skills to draft clear, concise correspondence, as well as to respond to inquiries with tact, confidentiality and discretion
• The position requires strong organizational skills and a high level of initiative, energy and enthusiasm
• Knowledge of PeopleSoft and CSIS would be an asset
• Ability to skate would be an asset

Application Deadline: August 06, 2025

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is classified in the Management & Professional Career Band, Level M1 of the Management and Professional Staff Career Framework.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website .

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups . Start something today at the University of Calgary. For more information, visit ucalgary.ca .

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ( equity@ucalgary.ca ) and requests for accommodations can be sent to Human Resources ( hrhire@ucalgary.ca ).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.