Job Description
Come and join our incredible Reservations team and play an integral role in providing outstanding customer service to each and every client!
We are currently hiring for a Full time Switchboard Operator. 5 shifts per week, with a mix of 8am to 3pm shifts and 3pm to 9 pm shifts. Must be available to work weekends.
The Switchboard Operator is responsible for answering all incoming telephone inquiries (or emails) and directing them to the appropriate person or department in a timely and efficient manner consistent with the service first culture.
Duties and Responsibilities:
- Providing personalized and exceptional Guest service at every given opportunity
- Ensures that incoming calls are transferred to the correct individual or department as requested by the caller
- Responsible for printing and entering reservation bookings accurately and in a timely manner from our OTA partners
- Assisting other departments with various miscellaneous tasks as required based on time availability. The duties may include database entry, voucher allocations, gift preparation, etc.
- General housekeeping duties including emptying garbage at the end of the day; weekly vacuuming; wiping and sanitizing hard surfaces, etc.
Professional Requirements:
- Pleasant and professional telephone manner
- Friendly personality
- Able to work as part of a team environment
- Basic computer and keyboarding skills
While we welcome all applicants, only those selected for an interview will be contacted.
Accessibility accommodations will be made for job candidates upon request.
Job Types: Full-time, Permanent
Pay: $17.94 per hour
Benefits:
- Company events
- Discounted or free food
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement
- Wellness program
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person