In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.
Responsibilities include but are not limited to:
Health and Safety
- Ensures all team members perform work in a safe manner including using personal protective equipment
- Works in compliance with the occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
- Ensures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidents
- Records and utilizes logs as per food safety standards i.e. temperature log
Human Resources
- Supervise team members
- Assist Restaurant Manager in recruitment
- Conduct pre-shift huddle and motivates employees throughout shift
- Ensure employees are in proper uniform and standards
- Provides coaching and feedback as necessary
- Provides training as required
Customer Service
- Ensures quality and standards are met
- Handles customer service complaints with confidence, quickly and professionally
- Puts corrective actions in place
Operations
- Assigns duties to employees as required
- Assigns floats and balances cash at the end of shift
- Ensures restaurant is stocked, cleaned, staffed and prepared for following shift
Qualifications & Skills
- Previous experience in food service industry
- Excellent knowledge of Tim Hortons products and procedures
- Strong communication and interpersonal skills
- Previous supervision experience an asset
- Excellent customer service focus
- Consistent adherence to policies/procedures
Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.
Job Types: Full-time, Permanent
REQUIREMENTS
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.