Student Support Officer

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Key Tasks and Responsibilities:

Student Support & Welfare

• Serve as a primary point of contact for non-academic student concerns, offering guidance, support, and appropriate referrals.
• Monitor student wellbeing, identifying and escalating concerns to the Student Services Manager in a timely manner.
• Provide close supervision and support for underage students, ensuring safety, compliance, and duty of care.
• Contribute to the planning and delivery of student onboarding (First Day), orientation, graduation, and other events that foster student engagement.
• Maintain up-to-date student welfare records in alignment with internal policies and external compliance requirements (ISP, MCU, Languages Canada).
• Promote and enforce the school’s English-only policy to encourage immersive language learning.
• Assist students in emergencies by sharing responsibility for the emergency phone on a rotating basis.

Accommodation Coordination

• Coordinate accommodation placements for students, ensuring accuracy and alignment with individual needs and preferences.
• Maintain host family records, contracts, and compliance documentation; support host recruitment and inspection processes as needed.
• Manage student satisfaction regarding accommodation, resolving concerns professionally and proactively.
• Oversee airport transfer and meet-and-greet bookings in accordance with service standards.
• Support external sales and admissions teams by responding to accommodation inquiries and providing updated availability and service details.
• Promote homestay and residence offerings, contributing to overall service improvement.

Social Program & Student Engagement

• Develop and implement a diverse and engaging calendar of student activities, following Bayswater social program requirements.
• Conduct market and seasonal research to ensure activities align with student interests and local opportunities.
• Promote participation through effective communication, both online and on campus.
• Coordinate logistics and budgets for activities in collaboration with the Student Services Manager.
• Capture and share photos/videos on social media platforms to enhance the student experience and increase visibility.
• Liaise with external tour and event providers to maintain quality partnerships and services.

Work Placement Support

• Design and deliver workshops on resume writing, cover letter preparation, interview skills, and job readiness.
• Provide individualized career coaching to students, including goal setting, skill assessments, and professionalism training.
• Identify and match students with suitable work placement opportunities based on their skills, goals, and eligibility.
• Build and maintain employer relationships to support placement outcomes and create opportunities for collaboration.
• Gather feedback from employers and students, developing success stories and testimonials.
• Maintain accurate records of placements, workshop attendance, and employer contacts; provide regular reports to the management team.

General Administration & Front Desk Duties

• Deliver high-quality front desk and reception services, greeting and assisting walk-ins, agents, guests, and trial students.
• Support the processing of local bookings in alignment with admissions procedures and compliance guidelines.
• Assist with pre-arrival and post-arrival administration, ensuring a smooth transition for incoming students.
• Provide general administrative and facility-related support, including room setup and event preparation as required.

Requirements:

• Legally eligible to work in Canada.
• Post-secondary diploma or degree preferred.
• Minimum 1 year of experience in student services, hospitality, customer service, or a related field; experience in international education is an asset.
• Proven ability to manage multiple responsibilities simultaneously and thrive in a dynamic, fast-paced environment.
• Comfortable wearing multiple hats across support services, coordination, and front-facing duties.
• Demonstrated ability to support and engage a diverse student population with empathy, professionalism, and cultural sensitivity.
• Strong organizational, multitasking, and time management skills with attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Self-motivated and able to work both independently and as part of a collaborative team.
• Flexibility to support occasional evening or weekend activities and events.
• Proficiency in Microsoft Office Suite is an asset.

Continuous Professional Development

Bayswater is committed to the professional development of all its staff. We aim to support teaching staff in ongoing professional development, by providing regular training and development sessions that teachers are expected to attend and have the opportunity to lead on occasion. Teachers are observed regularly to help them continue to develop their classroom practice, as well as to monitor performance. We encourage and as far as possible facilitate our teachers doing further qualifications such as the Dip TESOL or Delta. Please see the Teacher Handbook for further details.

Other

We expect our teachers to take part in the life of the school, and occasionally get involved with the social programme, and on occasion take closed groups out on activities and excursions. More details on this and everything else mentioned can be found in the Teachers’ Handbook.

What we offer:

• Competitive remuneration package based on qualifications & experience.
• Private Medical Plan
• Training & development programs.
• Opportunities for career growth within a global organization.
• Access to our wide portfolio of courses offered for free or on discounted rates.
• People centric, inclusive culture with regular wellbeing and social activities.
• Extra days off based on the length of service.
• “Doing good” day. (1 paid day off per year for volunteering activities)
• Regular online networking and cross-departmental meetings with the Bayswater team globally.

Bayswater Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bayswater Education Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.