Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you!!
Job summary
As a member of the store"s Management team, the Store Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. Reporting to the General Manager/Associate Dealer, this role ensures customer satisfaction and retail execution that meets the performance expectations.Benefits:
- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and safe working environment
- Work-life balance
- Flexible work hours
- Ongoing training and learning
- Scholarship opportunities
- Reward and recognition program
- Group benefit plan (conditions apply)
- On-site parking
- Public transportation nearby
- Free coffee
- Working for an employer that"s involved in the community
- Working for a locally owned business
- And much more!!
Responsibilities:
- Foster a culture that values excellent customer experience.
- Reinforce the need to prioritize customers and set up realistic expectations on task delivery through retail metrics.
- Provide a strong floor presence and interface regularly with customers to assess customer experience.
- Achieve sales goals, productivity and customer experience targets set by the Associate Dealer/General Manager.
- Plan and manage work and projects in all areas of the store.
- Train, assist, coach, encourage, motivate, inspire and support the Management Team to meet established objectives and target for sales and profitability in their respective departments.
- Analyze the Management Team"s performance, provide informal and constructive feedback, and recognize achievements and efforts.
- Help with the store opening and closing responsibilities.
- Assist in selecting and orientating new employees and managers.
- Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
- Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction at the highest possible level.
- Develop community relations in order to build and enhance the image of Canadian Tire.
Requirements / Skills
- A minimum of 3 years of experience of retail execution and operations in a senior management role
- Excellent knowledge and understanding of retail and financial principles
- Excellent knowledge of market trends and competition in the retail and automotive service industry
- Ability to understand and operate point of sale equipment and inventory computer systems
- Ability to plan, organize, communicate, delegate and follow up team"s activities and projects
- Entrepreneurial, results-oriented and team-oriented
- Strong communication and organizational skills
- Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
- Ability to work shifts (days, evenings, week-ends and holidays)
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
- Strong computer skills
- Ability to work in a fast-paced environment
- College or University degree (asset)