Sr. Consultant, Technical Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Technical Solutions team plays a crucial role in providing client support for Visa’s diverse products and services. Some of the key initiatives include driving improvements to card-not-present (CNP) authorizations through the adoption and utilization of Visa Account Updater (VAU). Additionally, the team collaborates with the VAS Product teams and specialized sales to speed up the adoption of priority VAS RaIS products, such as Visa Deep Authorization (VDA) and Visa Account Attack Intelligence (VAAI).

As a Sr. Consultant, Technical Solutions, you will be focusing on increasing Visa revenue by actively promoting, expanding client adoption of Visa’s risk services and enhancing overall approval rates by pinpointing key friction points and implementing targeted optimization strategies. Essential Functions

• Demonstrated strong leadership capabilities and interpersonal skills
• Strong problem solving skills with a will for continuous learning
• Key contributor on team, responsible for managing the business and support needs for all Clients utilizing various Visa risk mitigation tools
• Executive-level written and verbal communication, strong customer interaction skills
• Able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded, and advocate on behalf of the clients
• Strong organization skills including resolution management and follow up
• Proactively identify operational opportunities to increase service quality or efficiency for clients or for team
• Provide and coach essential, high value customer service support on day to day items to Visa Clients and internal staff
• Collaborate with others and take responsibility to find solutions to complex problems while being considered a functional expert
• Be a role model, leader, change agent within team, expected to provide proactive support and communication
• Develop and manage short to longer term tactical and strategic client and internal initiatives
• Align with Client Services strategies, understand and support the team’s needs, educational requirements, and mgmt. priorities
• Maintain relationships with internal and external Clients, understand client needs and gain insight on the need to enhance the support approach provided, act as a liaison
• Travel may be required domestically or internationally
• Possible weekend hours and afterhours on-call support on a rotating basis
• Willingness to perform other duties to support team objectives
• Additional responsibilities may be assigned as business needs evolve.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) 
• Minimum of 5 years’ experience in a customer support role in software, financial or information services.
• Builds productive relationships across department and functional boundaries
• Advanced comfort level with public speaking
• Detailed knowledge of the fraud industry including trends, tools, and loss mitigation strategies.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Proficiency providing consultative support to external customers and identify business needs
• Proven ability to manage assignments that are of diverse scope and complexity and require significant initiative and judgment
• Excellent verbal, written, presentation and interpersonal skills are required

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.