Job Summary:
This SME role is positioned within the program's cross-functional structure and will report into the Business Lead. The Crew Payroll SME will ensure that pay-related implications of new workflows and systems are fully understood, validated, and implemented in alignment with contractual obligations, compliance frameworks, and financial systems.
This role serves as the organization’s subject matter lead for all crew pay-related matters within the scope of the project. The Crew Payroll SME will guide system design, integration, and change management activities that directly impact pay rules, payroll processing, accruals, and post-implementation auditability.
If you’re passionate about ensuring the integrity, accuracy, and fairness of crew pay through times of change, and want to help shape the future of our operational systems, we invite you to express your interest.
Duties & Responsibilities:
As part of our enterprise-wide initiative to implement a unified fleet tracking, crew tracking, and airport turn management solution, we are seeking a Crew Payroll Subject Matter Expert (SME) to represent crew pay processes and compliance throughout this strategic transformation.
This SME role is positioned within the program's cross-functional structure and will report into the Business Lead. The Crew Payroll SME will ensure that pay-related implications of new workflows and systems are fully understood, validated, and implemented in alignment with contractual obligations, compliance frameworks, and financial systems.
This role serves as the organization’s subject matter lead for all crew pay-related matters within the scope of the project. The Crew Payroll SME will guide system design, integration, and change management activities that directly impact pay rules, payroll processing, accruals, and post-implementation auditability.
If you’re passionate about ensuring the integrity, accuracy, and fairness of crew pay through times of change, and want to help shape the future of our operational systems, we invite you to express your interest.
- Represent crew pay–related operational, contractual, and regulatory requirements throughout the project lifecycle.
- Collaborate with the Business Lead, IT, People & Culture, Finance, Commercial Operations (SOC), Flight Operations, Airports, and Technical Operations to ensure payroll dependencies are fully captured in solution design.
- Support system configuration, payroll rules mapping, and integration with existing HR/payroll platforms.
- Participate in testing cycles to validate accuracy of pay outputs against current policies and contracts through multiple downstream systems.
- Provide input into change management, communication, and training plans specific to payroll impacts.
- Develop documentation and traceability for payroll logic changes to support compliance, audit, and sustainability.
- Escalate payroll-related risks or gaps and work with cross-functional partners to mitigate.
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- 5+ years of experience in airline crew payroll, payroll systems, or compensation operations.
- Deep understanding of FOAG / collective agreements, payroll regulations, and integration with crew scheduling/HR systems.
- Demonstrated success collaborating on systems or process transformation efforts involving payroll or timekeeping.
- Strong analytical skills, attention to detail, and ability to interpret complex pay rules into system logic.
- Familiarity with payroll software, ERP platforms, or timekeeping systems in an airline context.
- Experience with implementation or upgrade of crew scheduling systems (e.g., Jeppesen, Sabre, AIMS, LH Systems, CAE, NavBlue,) HRIS, or payroll systems (e.g., SAP, Workday).
- Exposure to workforce analytics, labor forecasting, or finance/payroll reporting.
- Strong cross-functional communication skills and a collaborative approach to problem solving.
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.