Solutions Architect, Corporate Services

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Solution Architect, Corporate Services is primarily responsible for technology/vendor assessments and the creation, review and approval of architectural solutions, supporting documents and artefacts to satisfy the business needs for Global Relay’s corporate systems, which include 3rd party SaaS services and often involve integrations with existing services both on-prem and cloud.

The Solution Architect works collaboratively with all applicable business departments (including Marketing, Sales, Finance, Product Management, Engineering, and Operations) to understand and refine requirements in order to select vendors and develop architectures which will support the current and future needs of the business. Although their main focus is on high-level design, the Solution Architect will contribute to low-level designs where required, collaborating closely with Engineering and Operations colleagues to run or participate in spikes and PoC's.

Your job:

• 5+ years in a Solution Architect role, or equivalent experience.
• Demonstrable experience with needs gathering, technology selection, and definition of, collaboration on, and review of solution architectures for corporate systems.
• Knowledge of standards, frameworks, and practices related to enterprise architecture, integration architecture and data architecture.
• Experience with:
  
  • Application and SaaS integrations
  • Public and private cloud infrastructure
  • Creating integration solution blueprints, technical specifications and reference materials 
  • Designing custom integration solutions using APIs, web services, messaging protocols, and Integration Platform as a Service (iPaaS) solutions
  • Data modelling, mapping and governance
  • SSO and identity management integrations
  • Definition of role based access control models
  • Security methodologies and technologies
  • POC specification and evaluation
  • Modern coding practices and application architectures
• Ability to be hands-on technical where required.
• Proven experience in managing relationships with vendors/consultants, IT Operations teams, Security, software development teams, Product Managers and internal stakeholders including executives.

About you:

• Gathering of high level business needs from various stakeholders.
• Perform technology/vendor assessments, facilitate selection and the successful integration across the broader organization.
• Definition of POC scope and criteria.
• Creation of solution designs and other architecture artefacts for corporate systems, ensuring consistency with agreed business requirements.
• Collaborate with other Architects, Engineering, Operations, Security and Product Management, to ensure that architectures and designs are reviewed and signed off by all stakeholders and related initiatives are aligned with the strategic direction of the business.
• Work with project teams to define the integration strategies of their projects.
• Lead or assist in the resolution of complex technical problems, spikes or PoC's, collaborating with peers to remove blockers and address issues.
• In collaboration with peers, where applicable define the infrastructure, and hardware requirements that support the development and deployment of services in ways that scale simply and quickly to support business growth.
• Assist with incident response, troubleshooting, root cause analysis, and problem resolution where require.
• Ensure that risks are identified and fully understood by relevant risk owners, and that risk mitigation strategies are in place for risks raised.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. 

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program. 

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.