Short-term Rental Assistant Manager full time (one week on, one week off)
We manage 6 short term rental apartments at the Plateau - Montreal. We are looking for an empathetic, service-oriented person with great problem solving skills to join our family business. You will mostly work from home. You will manage all guest needs including the reservations as well as managing the cleaning schedules & cleaning staff and coordinate repairs. Additionally, you will be asked to go to the apartments if guests need assistance and periodically check on inventories and the overall state of the apartments and if needed help with cleaning and repairs.
Work hours
One week on, one week off. On the week you are on duty, you will be asked to work an average of 6-7 hours/day. There will be days where you might work more than that. If this is the case, you should manage the next day’s work hours to work less in order to make up for the extra hours you have worked on the previous day. On duty means you are 24 hours on duty and will have to answer and manage the calls coming in during the night as well.
What we ask of you:
- Answer and manage phone calls accordingly while on duty (on occasions, the phone could ring in the middle of the night or early in the morning)
- Respond to guest inquiries on multiple listing platforms, on email and text promptly.
- Manage booking platforms, pricing, booking calendars and entry codes.
- Manage check-in/check-out and other guest needs
- Assist with the day to day running of the business
- Inspect apartments, help with inventory, and go shopping for supplies. In emergencies help or do cleaning of an apartment
- Meet guests on occasion in person.
Requirements for the job
- Must have excellent communication skills (written & verbal) in English and French.
- Have a car to get to the apartments within 30min.
- Must have a Computer/MAC and mobile phone
- Needs to have good knowledge of Word, Excel, OneNote and web browsing
- Social media savvy
- Experience in operating booking platforms such as AirBnB, HomeAway …. a plus
- Personable and outgoing when dealing with guests
- Good problem solving skills
- Previous experience in customer service and/or hospitality industry preferred
- Interpersonal skills with the ability to remain calm, polite, and patient in stressful situations
Benefits
- Work from home and be your own boss
- Flexible work hours and weeks
- Depending on the employment type, we might pay part of your internet and phone bill
- Mileage payment
We prefer self-employed candidates but are open to employment.
Job Types: Full-time, Contract,
Job Types: Full-time, Permanent
Pay: $35,000.00-$50,000.00 per year
Benefits:
- Flexible schedule
- Mileage reimbursement
- Work from home
Language:
- English and French (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Montréal, QC H2J 2K8