Service Specialist Role Description:
Who is Grill Hero?
What began as a small summer venture has grown into North America’s trusted brand to offer 360-degree grill services. In doing so, Grill Hero enhances their communities ability to have a safe & enjoyable place to create memories and experiences with their friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.
The Hero Mission
Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience.
Thrive
HERO Values
HONESTY EMPATHY RELIABILITY OPENNESS
These values guide our decision-making and have allowed us to build a business based on trust, accountability to results, commitment to improvement, and our focus of Winning Together!
Day in the Life
As a service specialist, you’ll be the face of Grill Hero at our customers’ homes—performing high-quality grilling & appliance cleanings/servicing and delivering exceptional customer service. But you're more than just a technician: you're a trusted advisor. You’ll use your product knowledge and people skills to confidently recommend services, parts, and upgrades that improve the customer’s grilling experience. If you love hands-on work and enjoy helping people, this is the role for you.
Live
What We Expect:
Core Responsibilities
- Perform grill and appliance cleanings, minor repairs, and maintenance services.
- Confidently communicate service benefits and recommend relevant add-ons or upgrades.
- Identify and convert upsell opportunities to meet team and personal performance goals.
- Ensure each customer receives a 5-star experience from arrival to wrap-up.
- Provide feedback from the field that helps improve operations and customer experience.
- Maintain equipment and vehicle cleanliness and readiness.
- Accurately document job notes, photos, and customer interactions.
Sales & Customer Growth:
- Proactively educate customers on the value of service plans, rebookings, and additional services.
- Build rapport and trust to support the closing of on-site sales.
- Represent the Grill Hero brand with professionalism, courtesy, and integrity.
Win
You’re Great At:
- Explaining products and services in a way that builds trust and encourages purchase.Staying organized and on time, even when the day changes unexpectedly.
- Managing your schedule and communicating with dispatch and the call center.
- Building relationships with customers and making every visit feel personalized.
- Taking the initiative to hit sales targets and exceed customer expectations.
Qualifications:
- 1+ years of experience in a service-based or customer-facing role (field sales, trades, or technical service preferred).
- Strong verbal communication and problem-solving skills.
- A track record of exceeding goals or quotas in a service/sales environment.
- Ability to work independently and manage your day in the field.
- Valid driver’s license and reliable vehicle.
Benefits:
- Grow your sales experience in a unique, service-based environment — develop real-world, face-to-face sales skills with every customer interaction
- Clear path to advancement into leadership or sales-focused roles as you grow with the company
- Hands-on, independent work that builds confidence, problem-solving, and client management skills
- Work in a dynamic, team-oriented culture
Job Type
- Full-time (weekend hours)
Compensation:
- Starting at $18 + Tips
- Hourly rate increases with certificate levels achieved
- Mileage incurred during operations is compensated on top of hourly pay
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Benefits:
- Mileage reimbursement
Application question(s):
- Do you have access to a vehicle?
Experience:
- Sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: On the road