About Pantheon
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.
Pantheon’s core values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!
The Role
Pantheon’s Technical Solutions team directly supports our largest and most strategic customers, helping them to successfully onboard onto the Pantheon platform and derive immediate and ongoing value from working with us.
We are seeking a passionate, driven, and customer success-focused Solutions Architect to join our Technical Solutions team. As a Solutions Architect, you will help our partners and customers build applications that perform as well as possible on the Pantheon platform and serve as technical lead for a cross-functional delivery team.
📍 This is a remote position open to candidates based in the United States or in Canada (Toronto, ON, or Vancouver, BC).
What You Need to Succeed:
- Guide migrations of complex Drupal and WordPress applications from the pre-sales stage all the way through to launch
- Serve as Technical Lead to a cross functional team with expertise in CDN configuration, content migrations, and application debugging.
- Document complex architectures and development workflows. Coach customer web teams on ways to adopt those processes.
- Be a Technical Resource for Customer Success Managers as they engage with customers on their application and WebOps challenges. This includes both internal discussions and customer-facing meetings to help ensure the customer is getting the most from their investment in Pantheon.
- Work directly with multiple customers at a time, building and maintaining a trusted relationship with them.
- Debug a site’s performance by analyzing a number of data sources and identifying connections that aren’t readily apparent.
- Recommend standard solutions to resolve performance issues without help.
- Work across the Organization to standardize solutions for common performance issues.
- Help maintain custom solutions once implemented
What You Bring To The Table
- Bachelors of Computer Science or a related field, or equivalent experience
- 5+ years developing enterprise Drupal sites
- 2+ years experience developing WordPress sites
- 1+ years providing architectural guidance for WordPress and Drupal sites
- Extensive experience analyzing enterprise-grade WordPress/Drupal sites for performance issues on both the frontend and backend.
- Experience building and running continuous integration systems for WordPress/Drupal sites
- Experience with architectural documentation and technical writing
- Proven ability to manage customer relationships, including escalations from customers who are frustrated with their experience to date.
Bonus Points For
- Experience developing with Node and Next.js
- Deep knowledge of the Pantheon platform and workflows (or other platforms in the Open Source community)
- Experience training other on technical topics
What We Offer
We have all the usual perks and benefits, but what we can really offer you is a fantastic work environment powered by an amazing team.
- Industry-competitive compensation and equity plan
- Time off to recharge
- US: Flexible time off, sick days, and 13 paid holidays
- Canada: Paid time off (PTO), paid sick leave (PSL), and 11 paid holidays
- Comprehensive medical coverage: health, dental, vision
- Paid parental leave (plus fertility, adoption, and other family planning benefits)
- In-office workspace available in San Francisco (US) and Vancouver (Canada)
- Top-of-the-line equipment and tools
- Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
- Team-based and company-wide events and activities that inspire, educate, and cultivate
Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
Compensation:
The base salary range for this role is as follows:
- United States: $137,000- $165,000
- Vancouver, BC & Toronto, ON (Canada): CAD 150,000-165,000
This position also offers a performance bonus dependent on company performance. Our salary ranges are determined by role, level, and location.
United States: After an offer is made and accepted, E-Verify will be used to confirm your identity and employment eligibility, as required by the U.S. Department of Homeland Security.
Visa sponsorship is not available at this time.
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