Thinkific is a learning commerce platform. We unite community, courses, and content with commerce, so experts and teams can create transformative learning experiences to grow their revenue. We build products that create impact and raise the bar on what’s possible through online learning.
Our team of 275+ Thinkers supports customers around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!
We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect
Are you a passionate and accomplished product designer who is driven to deliver an amazing experience for your users? We’re looking for a Senior Experience Designer (12-month contract) to join us at Thinkific.
As a Senior Experience Designer at Thinkific, you’ll be a key member of our Design team and contribute to the continued growth, innovation, and improvement of our world-class learning platform. You’ll focus on the customer experience and use your design skills to learn from our customers, create compelling visual interfaces, and champion an experience that drives success for Thinkific course creators and their students. Reporting to the Director of Experience Design, you will own and drive projects independently, with the opportunity to collaborate closely with the design team and across the organization.
Your goal will be to contribute to the development and evolution of our design function by creating innovative solutions and collaborating effectively to deliver high-quality results for our customers. Here’s how you’ll accomplish this:
- Move through problem statements, solution hypotheses and rapid prototypes to high fidelity design in a timely manner without sacrificing quality
- Facilitate design workshops for cross-functional teams and collaborate closely with other product designers to continuously improve Thinkific's design practice
- Influence Experience Design direction based on quantitative and qualitative research techniques that inform everything from product innovation, to usability optimizations
- Work within an established design system, while bringing your unique insights and perspective to challenge and the status quo and improve systems when needed
- Advocate for the customer experience while considering and balancing differing opinions, especially when deadlines are looming
- Frame your work within the bigger picture with the desire to make things better — You’ll consider the impact of a feature on our overall product or a step within our process
The person we have in mind likely:
- Has 3-5+ years of experience in a Product or Experience Design role
- Shares a strong portfolio of design work that clearly articulates their role in each project and shows their ability to apply critical thought
- Demonstrates experience in qualitative and quantitative user research techniques and the ability to leverage data to both make and measure decisions
- Has experience working with various stakeholders and teams including Product, Support, Marketing, and Engineering
- Possess excellent verbal and written communication skills to host design critiques and present their work to stakeholders
- Loves to learn and grow! They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business
These things would also be nice, but we think you could learn them on the job:
- Experience designing for the needs of scaling or enterprise customers, including workflows involving multiple users, roles, and permissions
- Previous contributions to establishing and evolving a design system
- Experience in planning and setting up user research programs and synthesizing research at scale
- Familiarity with mobile app experiences, having designed them previously
- A fundamental understanding of HTML, CSS, and Javascript and can work with engineers effectively
- Experience in conducting heuristic evaluations on existing interfaces
The recruitment compensation range for this position is $108,000 – $136,000 CAD. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.
Diversity, Equity, Inclusion and Belonging & Accessibility
This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We’re also committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
What you can expect if you join Thinkific:
👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada's Top Small & Medium Employers!
🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world.
💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.
🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.
🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.
💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery.
⬆️ Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.
🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively.
💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you!
The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to learn more about the original caretakers of the land that you currently occupy.