Senior Director, IT Development & Delivery

Job Summary:

We are seeking an experienced and versatile Senior Director, IT Development and Delivery, to guide our team of software developers, UI/UX experts and technical analysts in delivering high-quality digital experiences across our website and digital portals, broader marketing tech stack and our CX ecosystem. This role combines seasoned technical and project delivery leadership, hands-on development experience and cross-functional collaboration skills, ensuring seamless delivery and ongoing support for software solutions that support business growth, customer engagement, and operational efficiency.

The ideal candidate has a strong background in web and mobile app development, digital marketing systems, exposure to wider customer experience platforms (e.g., CRM, Omnichannel) and to extensive third-party software integrations, with the ability to manage internal teams and external vendor partners to drive results.

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Key Responsibilities:

People Leadership

• Lead, motivate and mentor a team of software and platform developers, UI/UX experts and analyst roles working on websites, CMS platforms, marketing technologies and CX platforms (e.g., CRM, Omnichannel, automation platforms, analytics tools).
• Set team goals, demonstrate an ability to delegate and to measure / support individual and team achievement through ongoing coaching and learning supports.
• Cultivate a culture of customer service and accountability, ensuring continuous improvement and a focus on linking actions and decisions to targeted business outcomes.

Technical Leadership & Strategy

• Define, implement and enforce development lifecycle standard practices and procedures that ensure scalable, flexible, reusable, secured, and maintainable codebases.
• Define best practices and drive automation of testing and change management processes.
• Partner with marketing, product, and IT leaders to align technical solutions with business goals.

Project & Vendor Management

• Oversee end-to-end delivery of digital projects, including scoping, planning, development, testing, and deployment.
• Manage vendor relationships, ensuring third-party development and integration efforts align with internal standards and timelines.
• Coordinate across internal teams and external partners for successful system integration and support.

Platform Ownership and Delivery

• Take technical ownership of and be accountable for full development lifecycle and technical delivery aspects related to the company’s web/digital properties and related MarTech stack, while also supporting other IT leaders with the development and integration needs related to the broader ecosystem of CX platforms (CRM, Omnichannel, Data Environment).
• Support definition of, and manage architecture, design patterns and enterprise standards, enforcing standardization and reusability of assets.
• Enforce enterprise security standards related to data security and data governance processes.
• Ensure best practices are implemented regarding code / branch management, environment management, IT testing, change/release management and end user / operational support (e.g., UAT support, stakeholder communications and post release/BAU systems/platform support)
• Create and manage project artefacts support project / task definition, risks, actions, issues and decision management and progress reporting.
• Ensure platforms are optimized for performance, security, accessibility, and SEO.
• Drive innovation in personalization, lead generation, and user experience enhancements.

Cross-Functional Collaboration and Stakeholder Accountability

• Work closely with stakeholders in product, marketing, sales, IT, and other business support teams to gather requirements and translate them into technical deliverables.  Provide day-to-day support to Business/IT Product Owners and QA/Testing resources that depend on the solid partnership inherent with this role.
• Facilitate sprint planning, backlog grooming, and retrospectives with a clear focus on business impact and team velocity.
• Be accountable to keep stakeholders updated on the progress of deliverables, facilitate regular validation / reprioritization conversations and publish relevant KPIs for the team and its delivery commitments.

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Qualifications:

• Bachelor’s degree in computer science, Software Engineering, or a related field; equivalent experience considered.
• 7+ years of professional development experience with at least 4 years in an equivalent leadership or managerial role managing teams of 5-10 people in similar roles.
• Expertise in modern web development technologies (e.g., HTML5, CSS3, JavaScript, Python frameworks, Angular, APIs) and ability to work with legacy technologies (PHP, .Net) and cross-platform/mobile applications development (e.g., C#, XAML, .Net Maui).
• Experience with CMS platforms (e.g., Contentful, Cloudinary) and MarTech tools (e.g., HubSpot, Google Analytics, Tag Manager).
• Proficiency with technology stack, version control systems, code libraries and frameworks reflective of Kensington’s standard (e.g, GitHub, Data Federator, SQL, Redis (Cache), SOLR (Search))
• Strong understanding of software integration concepts and working with vendor-managed systems.
• Ability to identify, analyze, and solve complex technical problems.
• Strong debugging and troubleshooting skills.
• Experience with CI/CD, DevOps, and cloud platforms (e.g, Azure).
• Familiarity with testing frameworks and automated testing tools.
• Experience with API development and integration.
• Proven experience leading agile development teams.
• Excellent communication, collaboration, and project management skills.

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Preferred Qualifications:

• 5+ years of direct software development experience, ideally with web and mobile platforms.
• Experience with other mobile development frameworks (e.g., Xamarin, React Native).
• Knowledge of database management and data storage technologies.
• Familiarity with privacy and compliance standards from USA, Canada and Europe (e.g., GDPR, CCPA).
• Exposure to eCommerce platforms and custom software development is a plus.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.