Senior AI Engineer

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location and Flexibility

Our AI Engineers are integral to our Fuel iX team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). 

The Opportunity

TELUS Digital is seeking a proficient AI Engineer passionate about the technology, and ready to implement research concepts into tangible and production-ready solutions for our global clients. As a AI Engineer, you will be instrumental in applying and integrating generative AI models to enhance digital products, while also applying best coding, testing, and monitoring practices, making AI accessible and valuable in a real-world context.

Responsibilities 

• Apply your knowledge of AI systems and software engineering to develop solutions that directly address and resolve business problems
• Take ownership of implementing and optimizing applied AI components, ensuring they meet product needs with high complexity and scale
• Develop and incorporate AI solutions while adhering to industry best practices, including moderation, security, monitoring, and compliance standards
• Understand and properly apply Responsible AI concepts in all the stages of the solution
• Translate AI research and PoCs into production-ready features, delivering robust and scalable AI components that integrate seamlessly with larger systems
• Drive the selection and application of appropriate evaluation metrics, ensuring that AI solutions are robust, unbiased, and meet all necessary performance standards
• Navigate difficult conversations by providing constructive feedback to teams
• You’ll identify obstacles to ensure quality, improve our user experience and how we build tests
• Self-aware of limitations, yet curious to learn new solutions while being receptive to constructive feedback from teammates
• Feeling comfortable with changing priorities by bringing positive energy 
• Communicate and simplify complex problems in order to foster understanding across multidisciplinary teams 

Qualifications 

• 5+ years of relevant web development experience writing high-quality code from scratch
• Proficient in Python and TypeScript 
• Demonstrable experience in applied AI, with a foundation in software development and LLMs
• Strong understanding of the trade-offs between various generative AI models and the ability to choose the right model for specific use cases
• Experience with data embeddings and vector databases
• Experience in architecting and developing solutions that integrate generative AI with traditional software solutions 
• Comprehensive understanding of back-end code, databases (SQL and NoSQL), security, APIs, and orchestration
• Skilled in creating and adjusting prompts for complex AI systems to meet diverse product requirements
• Familiarity with testing and evaluating AI systems using state-of-the-art methods and best practices
• Experience with cloud platforms, micro services, and serverless architecture
• Strong ability to communicate effectively with teams and stakeholders, providing and receiving feedback to improve product outcomes

Bonus Points 

• Familiarity with CI/CD tools like Jenkins, CircleCI, etc., and experience setting up deployment pipelines
• Familiarity with Vercel and Next.js
• FastAPI, Node.js/Deno.js is a plus
• GCP, Apigee and infrastructure proficiency is a plus
• Familiarity with Firebase and Firestore

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: 

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.