Requisition ID: 44343
Organization
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.
Main Purpose and Function
The Evelyne Saller Centre offers essential services, recreational, and social programming, and a temporary overnight shelter for the benefit of low-income residents of the Downtown Eastside.
Reporting to the Shelter Coordinator, the Shelter Attendant I is a front-line position with primary responsibilities in Centre safety, security, access control, incident response and reporting, relationship building with community members. Shelter Attendants work to ensure that the Centre is a safe, welcoming and inclusive space for the public and staff. Violence prevention is a priority at the Centre. Shelter Attendants are expected to use defusing/de-escalating skills when responding to all volatile situations. Physical intervention is always a last resort.
The temporary Winter Shelter at the Centre operates to provide overnight shelter. Candidates must be available to work overnight, including on weekends and holidays.
Specific Duties and Responsibilities
- Monitors entrances and facilitates access control of the facility and services;
- Monitors and upholds the Centre’s Code of Conduct and ensures standards of behaviour are being observed, defuses volatile situations and may removed patrons if necessary;
- Makes regular patrols of the building;
- Provides support in the event of an emergency including overdose response;
- Responds to incidents and completes incident reports as per Centre protocol;
- Assists patrons in a supportive manner, provides information and makes referrals on the services and activities provided by the Centre and other community partners;
- Assists with clerical activities such as answering phones, distributing mail, assisting with lost and found;
- Communicates information to other staff by way of log entries, incident reports, and emails;
- Communicates effectively using a two-way radio;
- Maintains health and safety standards;
- Receives routine deliveries;
- Performing janitorial and other duties as required.
Minimum Qualification Requirements
Education and Experience:
- Completion of Grade 10 (Grade 12 preferred), plus some experience working in a community, social service or health care environment would be an asset, or an equivalent combinations of training and experience.
- Occupational First Aid Level I certification or the ability to obtain one would be an asset
- Fluency in a second language would be an asset
Knowledge, Skills and Abilities:
- Considerable knowledge of the Evelyne Saller Centre’s rules, services and operations
- Working knowledge of the Downtown Eastside, agencies, services and resources
- Knowledge and understanding of addictions, mental illness, conflict resolution and violence prevention
- Ability to establish and maintain effective working relationships
- Ability to communicate effectively orally and in writing, including writing incident reports
- Ability to work with minimal supervision
- Ability to respond to incident using defusing and de-escalation techniques
- Ability to respond to emergencies, walk long distances, and carry heavy items using moderate strength and agility
- Ability to understand and uphold occupational health and safety policies and procedures, including specific policies related to infection control
Record Checks:
- A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.
Business Unit/Department: Arts, Culture and Community Services (1200)
Affiliation: CUPE 15 Non Pks
Employment Type: Auxiliary/Casual
Position Start Date: October, 2025
Position End Date: May, 2026
Number of Positions: Multiple
Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour
Application Close: August 31, 2025
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.