Security Agent (Full-Time)

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Security Agent (Full-Time).      

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package

Job Description

Reporting to the Director of Security & Loss Prevention, you will serve as a Guardian and Protector, ensuring the safety and well-being of employees, guests, and visitors. With your attentiveness, efficiency, and commitment, you will contribute to maintaining a safe and enjoyable environment for both the workplace and travel destination. Key responsibilities and essential functions include, but are not limited to, the following:           

• Consistently offer professional, friendly, and engaging service.
• Ensure the overall safety and security of hotel guests, colleagues, and premises.
• Patrol 665,000 sq. ft., identifying insecurities and fire hazards.
• Conduct regular floor patrols, cash counts, and crowd control.
• Report and address any fire hazards or health and safety concerns.
• Report and investigate accidents, complaints, criminal activity, and crisis situations.
• Investigate violations of laws or hotel policies and report findings.
• Conduct thorough investigations of security incidents, accidents, or policy violations, ensuring all incidents are documented properly.
• Act as a member of the Emergency Response Team, responding to fires, accidents, safety concerns, and calls for medical assistance.
• Respond to all emergency situations and provide First Aid and CPR as required.
• Assist guests with hotel facilities in an informative and helpful way.
• Be aware of and sensitive to the diverse backgrounds of guests, ensuring respectful and professional interactions.
• Follow department policies, procedures, and service standards.
• Adhere to all safety policies.
• Work cohesively with other hotel departments, such as maintenance and guest services, to ensure safety standards.
• Conduct key control audits and maintain key control records.
• Maintain clear and accurate records of security logs, shift reports, and guest interactions for accountability and compliance with hotel policy.
• Perform other duties as assigned.

Qualifications

• Previous experience in a security role is required.
• Valid Ontario Security Guard License.
• Certification in CPR and First Aid is required.
• Smart Serve certification is required.
• Ability to obtain security clearance and Bylaw deputization.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work well under pressure in a fast-paced environment.
• Highly responsible, reliable, and accountable.
• Professional presentation and demeanor.
• Ability to focus on guest needs, remaining calm and courteous at all times.
• Team-oriented, with the ability to collaborate effectively with colleagues.
• De-escalation skills, with comfort in using force and compliance techniques.
• Proficient in Microsoft Windows applications.
• Bilingualism is preferred, with proficiency in English required and French highly desirable.
• A University/College degree in a related discipline is preferred.
• Experience in securing high-profile individuals or events is an asset.
• Strong organizational skills, with the ability to manage multiple tasks simultaneously while maintaining attention to detail.

Additional Information

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS