KEY DUTIES & RESPONSIBILITIES:
- Greet all clients in a friendly, positive manner
- Receive all external client samples and fill out required fields on the Chain of Custody form
- Review the Chain of Custody for accuracy and ensure correct regulatory sampling criteria is counted for
- Unpack samples and organize them according to analytical requirements
- Ensure proper sample containers and preservatives are submitted according to analytical requirements
- Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
- Ensure all required samples are redirected as required
- Communicate rushes and short holding times submissions to the main lab
- Prepare bottle orders requests and coordinate delivery of bottle orders
- Provide support to the Campobello Sample Reception, Entry and Bottle Prep teams
- Ensure accuracy of results and data entry
- Recognize routine and non-routine problems and escalate to the Supervisor
- Ensure supply inventories are maintained
- Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
- Work closely with project management staff to grow BV Labs regional market share with existing and new clients
- Adhere to BV Labs quality systems QA/QC, SOP's and external accreditation requirements
- Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
- Adhere to BV Labs safety policies and maintain health and safety equipment
- Conduct monthly health and safety inspections and report any irregularities
- Attend regular team meetings to share Corporate and departmental information, and to communicate and share ideas
- Work in a team environment and demonstrate a positive approach
- Demonstrate refined problem solving, decision making and conflict resolution skills
- Ensure "Good Housekeeping" standards are met or exceeded
- Maintain training records and proficiency in all aspects of the role
- Obtain certification on Transport of Dangerous Goods regulations to ensure safe transportation and proper classification and labeling of chemicals
- Attend presentations given by technical staff about new regulations or emerging science
- Maintain facility equipment and contact maintenance when necessary
- Help out in other departments when required and take part in cross training
QUALIFICATIONS / EXPERIENCE REQUIREMENTS:
- A post-secondary degree in the Sciences, preferably chemistry or environmental related and/or equivalent experience
- Experience in a laboratory environment is considered an asset
- Knowledge on environmental regulatory guidelines and proper field sampling techniques
- Ability to lift up to 40 pounds
- Excellent communication skills (both written and verbal) as well as good computer skills (Microsoft Word, Excel, Outlook etc.)
- Energetic personality that can work independently in a multi-tasking fast paced environment
- Strong ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
- Excellent organizational skills and detailed orientated
- Ability to effectively interact with colleagues and provide coaching and mentoring when needed
WORKING CONDITIONS:
- Frequent interaction with external and internal clients in a laboratory environment
- Changing priorities and balancing workload to meet strict deadlines
- Minimal exposure to hazardous chemicals