As a Sample Login Technician, your responsibilities are:
- Ensure all client orders are entered in a timely manner according to the CoC; process necessary paperwork and project management notification
- SAIL approve jobs in priority sequence based on sample holding time, job due date and/or received date
- Ensure appropriate test code and parameters are entered for every job, either by using a quote, profile or master test code list
- Ensure accuracy of information for all in-house projects (including, but not limited to test codes, project references)
- Proactively ensure overall satisfaction of client base including communication to Project Management / Supervisor as appropriate
- Investigate and resolve outstanding issues/jobs through departmental collaboration
- Work closely with Project Management staff to grow Bureau Veritas’ regional market share with existing and new clients
- Use innovative and proactive methods to ensure core performance standards and business goals as measured by scorecards, coaching sessions and key performance indicators are achieved
- Attend regular team meetings to share corporate and departmental information, and to communicate and share ideas
- Adhere to Bureau Veritas’ quality systems QA/QC, SOP's and external accreditation requirements
- Adhere to Bureau Veritas’ safety policy
- Committed to working in a team environment demonstrating a positive approach
- Demonstrates refined problem solving, decision making and conflict resolution skills
- Ensure good housekeeping standards are met or exceeded
- Maintain training records
- Help out in other departments when required and take part in cross training
- All other responsibilites as assigned
As a Sample Login Technician, the minimum requirments are:
- University degree ore college diploma in sciences, chemistry and relatated environmental discipline and/or equivalent experience
- Experience in a laboratory environment an asset
- Excellent communication skills (both written and verbal)
- Good knowledge of computers (Microsoft Word, Excel, Outlook, LIMS)
- Energetic personality that can work independently in a multi-tasking fast paced environment while maintaining attention to detail
- Ability to effectively interact with colleagues and provide coaching and mentoring when needed
- Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs