About Us
Loon Kombucha is Canada's only Fairtrade kombucha brewery and we are based in Balderson, Ontario. We pride ourselves on brewing smooth, flavourful kombucha using high-quality ingredients, and we’re growing our retail and direct-to-consumer presence across Canada.
Overview
We’re looking for a motivated Sales & Operations Representative to join our small, hands-on team. This role combines sales support, order management, shipping coordination, and some production assistance — ideal for someone who enjoys a mix of office, logistics, and light hands-on work.
Key Responsibilities
Sales & Customer Service
- Call and email retail clients to obtain weekly orders and follow up as needed.
- Prepare invoices, confirm shipments, and maintain excellent relationships with customers.
- Respond to inquiries from Shopify customers (online store).
- Manage website sales and tracking: process orders, prepare items for shipment, track deliveries, keep customers and management informed along the way.
Order Fulfillment & Logistics
- Prepare and organize retail and online orders for shipment.
- Book freight company pickups and track shipments through delivery.
- Manage shipping and receiving for the Brewery Manager.
- Completing sales reports for review by senior management
Production Support
- Assist the brewing team with basic production tasks (packaging, food prep, cleaning).
- Help keep the production space organized and clean.
Sales Growth Opportunities
- Support weekend food festivals, farmers markets, and other brand events (optional additional hours).
- Deliver product to retail accounts when needed.
- Conduct in-store demos at key accounts (Sobeys, Farm Boy, etc.)
Requirements
- Valid driver’s license (vehicle access an asset).
- Good knowledge of kombucha
- Strong communication skills (phone, email, in-person) and outgoing personality.
- Reliable, organized, and detail-oriented.
- Comfortable with physical work (lifting boxes, helping in production).
- Familiarity with Shopify, shipping software
- Experience entering sales data into an ERP system considered an asset
- Previous experience in sales, customer service, event work, or food/beverage industry an asset.
Schedule
- Regular hours: 2–3 days per week (Monday–Wednesday) and some evenings and weekends.
Job Type: Part-time
Pay: $18.00-$20.00 per hour
Expected hours: 15 – 22 per week
Work Location: In person