Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
- Plans and directs the day-to-day sales operations of the boutique.
- Develops strategies to improve customer service, drive store sales, and increase profitability.
- Develop a strong sales team to deliver consistent luxury client experience.
- Implementation and execution of sales initiatives
- Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
- Ensures all products and displays are merchandised effectively to maximize sales and profitability.
- Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas together with the District Manager.
- Participates in the annual review process
- A bachelor's degree or its equivalent; at least 5 years of experience in retail sales.
- Relies on extensive experience and judgment to plan and accomplish goals.
- Lead and directs the work of others.
- Excellent understanding and appreciation of the luxury goods markets
- Excellent communication skills both verbal and written to people of varying levels and cultures;
- Excellent interpersonal skills with the ability to cultivate good working relations within the company;
- Highly creative. Out-of-the-box thinker;
- Self motivated seeking challenge and growth
- Strong analytical and organizational skills;
- Microsoft Office, SAP, experience with Client Relationship Management systems and Outlook
At Richemont, We Craft the Future!