Sales Engineer

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a highly skilled and motivated Sales Engineer to join our dynamic team. The ideal candidate will play a crucial role in driving new business, supporting strategic accounts, and ensuring seamless collaboration between our sales and implementation teams. This role requires a deep understanding of our products, exceptional technical expertise, and strong interpersonal and collaboration skills with experience in sales. This role is based at our Montreal HQ with 3 days in office with the team.

Key Responsibilities:

• Account Executive Support: Proactively scope the technical solutions required to address customer requirements, assess customers’ met and unmet needs, and recommend optimal solutions and support while collaborating with our Account Executive Team to bring in new business and alert the Team to potential risks. You will be working both with our Inbound and Field Sales Teams in office and/or off-site.
• Strategic Account Management: Work with Strategic Account Managers to prevent churn and ensure the satisfaction and expansion of our strategic accounts.
• GTM Team Assistance: Actively assist the Go-To-Market (GTM) team on Slack channels, providing timely technical insights and support.
• Trade Shows: Installing the hardware, network and setting up the system for trade shows. Represent the company by showcasing our products and engaging with potential clients and partners.
• Competitor Knowledge: Maintain deep knowledge of competitors’ products and strategies to effectively position our solutions and conduct deep dives on local competitors to enable our sales reps.
• Product Expertise: Serve as the top expert on our hardware, software, integrations and APIs, providing in-depth technical knowledge to internal and external stakeholders.
• Partnership Demos: Conduct Tier 1 Partnership demos to facilitate new partner contracts and strengthen existing relationships.
• RFPs and RFIs: be the technical point of contact in answering Request For Proposals and Request For Informations and collaborate with other departments to gather all necessary information.
• Demo Stations and Demo Accounts: Ensure the upkeep and functionality of demo stations in our offices, providing a seamless and top quality experience for in-office and online demonstrations.
• Implementation and Pro-Services Collaboration: Work closely with our implementation and professional services teams before and after closing deals to ensure a smooth handover and successful deployment.
• Close relationship with regional sales leaders: Maintain a close relationship with your regional sales director and managers to fine-tune operations and align with their specific needs.
• Collaboration with Product and Product Marketing: be the main point of contact for the Product teams to provide customer feedback and assist with product design questions and roadmap discussions. Collaborate with the Product Marketing team on product launches as and when required.
• Handle other duties and responsibilities as defined by management.

What you need to bring:

• Demonstrated sales and presentation experience
• Previous experience with Cloud SaaS ecosystem technologies in hospitality
• Be naturally tech savvy and comfortable with new technologies
• A strong knowledge and understanding of the Retail industry, work experience in Retail  is highly appreciated
• Excellent communication skills including experience speaking to technical and business audiences both internally and externally
• Be a great team player and create strong relationships with stakeholders around the company
• You speak fluent English
• You are based in Montreal
• Fluency in French is a plus but not essential
• Basic understanding of API is a bonus

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

#LI-TL2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.