Henry Schein One is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.
Henry Schein One Canada has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, our products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premises products are well established with strong customer loyalty while our cloud product customer base is growing every year.
The SaaS Project Manager & Implementation Consultant is responsible for delivering implementation and training for our enterprise cloud software, Ascend Academic. The successful candidate will have a demonstrated track record of building solid relationships with our clients by providing them with an exceptional service experience through well-developed tools and a robust customer-centric attitude. Key traits include having a sense of urgency and ownership, and the need to provide accurate, timely solutions. In this role you’ll leverage your project management, implementation, and training skills.
At Exan, you will be part of a culture that embraces ownership, collaboration, and creativity and allows you to impact our company's success directly. As an Exan team member, you will embrace open communication and be part of a flexible, high-performing environment.
This is a hybrid role, with one to two days in office per week, to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.
Key Responsibilities:
Project Management:
- Plan, manage, and oversee the entire software implementation lifecycle from initiation to project closure and hand-off to support
- Develop project plans, timelines, and resource allocation strategies to ensure projects are delivered on time and within budget.
- Identify project risks and proactively implement mitigation strategies to address challenges and avoid delays.
- Collaborate with cross-functional teams, including data migration team, product & engineering team, sales, account management, and support to ensure alignment and project success.
- Manage client expectations through regular status updates, documentation, and reporting.
- Drive continuous improvement in project management processes to optimize efficiency and productivity.
Implementation:
- Train and support the client to configure the software to support business processes.
- Troubleshoot issues during implementation and provide hands-on solutions to meet project deliverables.
- Develop and deliver training to client stakeholders to ensure a smooth transition to the new system.
- Identify and implement improvements to the implementation and training process while maintaining high customer satisfaction.
- Deliver one-off training sessions with existing clients.
Qualifications & Requirements:
- 4+ years experience in a client-facing enterprise SaaS application implementation role.
- 2+ years experience managing SaaS software implementation projects.
- Proven software implementation experience, including configuration, testing and training.
- Excellent communication and interpersonal skills to work effectively with clients and internal teams.
- Problem-solving and analytical mindset with a proactive approach to identifying and addressing challenges.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders.
- Experience in the dental or health care industry is an asset.
- Up to 10% of U.S. travel to support team members at client sites or to attend industry conferences and events.
Our Recruiting Process
We try to make our process as simple as possible while still giving us opportunities to learn about each other.
1. Intro/screening call
2. Short online behavioural and cognitive assessment.
3. Online interview with Hiring Manager
4. In person panel Interview
Compensation & Benefits
The posted range for this position is between $77,500 CAD - $90,250 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.
Our benefits also include:
- 3% RRSP matching
- Comprehensive health benefits plan, including 100% drug coverage
- 3-week paid vacation, growing up to 5 weeks with tenure
- Unlimited paid flex days
- Paid Birthday off