RETAIL ASSOICATE
Reports to: Customer Service, Retail and Fundraising Manager
Department: Hospitality-Retail
Location: Beamsville, ON
Job Type: Part-Time Hourly (Contract)
Wage: $17.20
About Bench Brewing:
Located in the heart of Niagara’s wine country, our farmhouse brewery is located on the site of the historic Maple Grove Public School in Beamsville, Ontario. Our brewery is a place for our guests to relax, learn, and experience the craft of brewing beer.
The Bench Brewing Campus sits across eight beautiful acres and will feature a 50hL brewing system, a tap and tasting room, a beer garden, a ‘funk house’ for our wild ale and barrel fermentation program, and our very own hops field.
The Role:
Reporting to the Customer Service, Retail and Fundraising Manager, the primary role of the Retail Supervisor is to deliver an exceptional experience to all brewery guests with authentic and enthusiastic hospitality. Retail Supervisor will be a leader in hospitality, performance, and knowledge. They will support the Retail Associates by overseeing daily operations, leading by example, always lending a helping hand, and having a thorough understand of Best Bench Standards.
Responsibilities:
- Greet and communicate with guests as an ambassador of Bench Brewing Company and our community
- Responsible for the overall daily experience of all retail guests
- Participate in regular beer tastings and information sessions to maintain an exceptional knowledge of all Bench Brewing products
- Retail opening & closing duties
- Accurately process and record payments from guests into POS system
- Perform daily shop inventory counts
- Assist with shipping and local orders ensuring all items are packed securely and accurately
- Assisting in providing responses and action to in store customer complaints to ensure effective service recovery when staff feels comfortable to do so. Report and escalate to management when required.
- Drive sales and offer experience enhancements through suggestive upselling
- Participate in the execution of events (at times off-site events)
- Assisting in weekly unloading of case transfers of retail beer
- Validating items in the POS system and understanding Odoo.
- Ensure the shift is set up with all the tools and resources required to deliver an exceptional and memorable Bench experience
- Other duties as required
Qualifications:
- The drive to win as a team – collaborating to achieve success is what we do here at Bench
- Reliable mode of transportation to and from Bench
- Must be Smart Serve certified
- 1-3 years experience in either beverage sales, retail or hospitality
- Possess a fun, professional and positive attitude
- A thirst for knowledge and a desire to constantly be learning about beer, cider and RTDs
- Must be comfortable working outdoors
- Available to work days, evenings, weekends and holidays
- Comfortable standing for 8-10 hours
- Must be able to lift a keg and cases of beer
Job Type: Part-time
Pay: From $17.20 per hour
Expected hours: 15 – 20 per week
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Work Location: In person