Objective
To provide exceptional food and beverage service at Table Food and Drink, ensuring a warm and welcoming dining experience for all guests. The Server will be responsible for taking orders accurately, delivering meals promptly, and maintaining a high standard of hospitality. This role requires strong communication skills, teamwork, and a commitment to delivering outstanding customer service in a casual fine dining, upscale restaurant inside Coast Hotel Canmore.
Duties and responsibilities
- Provide outstanding customer service in a casual fine dining, upscale restaurant setting.
- Greet guests warmly, present menus, and make recommendations based on guest preferences.
- Take accurate food and beverage orders and enter them into the POS system efficiently.
- Serve food and drinks in a timely and professional manner, ensuring proper presentation.
- Monitor tables to anticipate guest needs, refill beverages, and clear empty dishes.
- Handle guest inquiries, special requests, and complaints with professionalism and a problem-solving attitude.
- Maintain a clean and organized dining area, including resetting tables promptly for new guests.
- Collaborate with kitchen and bar staff to ensure smooth service flow.
- Assist in side duties such as polishing glassware, folding napkins, and stocking service stations.
- Follow all health, safety, and sanitation regulations to uphold high restaurant standards.
- Process payments accurately, provide change, and handle cash and card transactions responsibly.
- Upsell menu items and promotions to enhance the guest experience and maximize revenue.
- Work as part of a team to create a positive and efficient work environment.
Education and Qualification
- 1-2 years of serving experience in a high-volume or upscale dining environment required.
- 1 year of banquet setup experience preferred.
- Strong ability to work both independently and collaboratively in a fast-paced setting.
- Adaptable, resourceful, and proactive in handling dynamic and high-pressure situations.
- A team-oriented, flexible, and energetic approach to service.
- Proven track record of delivering exceptional guest experiences with attention to detail.
- Excellent verbal communication skills and the ability to engage with guests professionally.
- ProServe certification is mandatory.
- Strong knowledge of wine, spirits, and cocktails, with the ability to make pairing recommendations.
Benefits:
- Health care benefits (after 3 months of employment)
- Discounted staff meals
- Gym, Pool, Hot tub access
- Company events during the summer
- Discount card for Shops of Canmore
- On-site parking