As a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business.
You are an expert at recruiting, training, and coaching a diverse team to achieve and maintain Tim Hortons' high standards of operation. Your high standards for operational excellence allow you to easily plan and execute methods of increasing sales and achieving targeted costs. You thrive in the fast paced atmosphere and love coming to work every day!
Your 3 -5 years of quick service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching team members makes you an ideal candidate for this role.
Why work for us?
- Flexible scheduling
- Employee meal discount
- Premium Rate of Pay
- Fast pace work environment
Apply to this job if you:
- Demonstrate a passion for guest service and creating exceptional guest experiences
- Pride yourself on building relationships with guests and your team
- Have strong operational experience
- Have a passion for coaching and mentoring and are comfortable delegating tasks
- Are ready to take on the full responsibility of running a Tim Hortons restaurant
- Enjoy leading a diverse team in a fast-paced environment
- Are able to engage others and develop high performance within your team
REQUIREMENTS
- Customer service background preferred
- Must be able to lift 25 lbs
- Previous experience in Quick Service an asset
- Friendly and outgoing
- Flexible schedule
- Previous management experience preferred
Job appliThe Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.
Operational Management
v Ordering supplies and overseeing building maintenance, cleanliness and security
v Accountable for production of Always Fresh standards and waste levels
Financial Management
v Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls
People Management
v Accountable for recruiting new team members, performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets
v Builds the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level
v Sets goals and objectives for his/her team
v Ensures ‘open door’ policy for all team members
v Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means
v Provides open communication with General Manager and Restaurant Owner
v Responsible for restaurant compliance with all applicable legislation
v Ensures high standards of guest experience are maintained and demonstrated as a top priority
v Implements, and instills in their teams, company policies, procedures, ethics
v Handles guest complaints and queries with professionalism and concern
v Prepares reports and other performance analysis documentation
v Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs
v Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
v Provides leadership and direction around waste management procedures
Health & Safety
v Is familiar with and works in compliance with occupational health and safety legislation
v Uses or wears personal protective equipment or clothing as required
v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
v Knows, understands and follows safe work practices and procedures
v Ensures restaurant has a health and safety program in place
v Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
v Conducts regular workplace inspections
v Responds to and corrects unsafe acts and conditions
v Reports work-related injuries and illnesses to the appropriate internal and external authorities
v Performs accident investigations for all work-related injuries and illnesses
v Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
v Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
v Keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
v Makes recommendations for improvement to the restaurant’s health and safety practices and programcants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.