Resident Building Manager

About Townline

The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with proven teams specialized in the areas of Development, Affordable Housing, Finance, Acquisitions, Construction, Sales, Marketing and Customer Care all housed under one roof. Townline has been building homes since 1981 and believe diversity is the cornerstone to our success and longevity.

Currently we are in need of a dedicated, live-in Resident Manager to join the Hudson District in Victoria, BC. The ideal candidate is a highly organized individual who is an effective communicator and a creative problem solver that has previous experience as a Resident Manager. This is an exciting opportunity for someone who would like to work with one of BC's most respected and proven residential and mixed-use developers. The required shifts will be from Sunday - Thursday.

Key Responsibilities:

• Providing superior quality customer service dealing effectively and fairly with tenant requests and concerns on a timely basis;
• Attending to the tenant services phone line and email requests and ensuring prompt response and follow up is provided up to completion;
• Managing the booking of elevators for move-in and move-outs;
• Proactively anticipating needs/issues and providing solutions to tenants and the team;
• Planning and participating in various building events such as Tenant Appreciation Day;
• Planning and managing special event rentals of the various amenities
• Maintaining good tenant relations, handling and documenting tenant complaints and any emergencies in the building which occur during, over and above office hours;
• Ensuring the parking and storage locker rules and regulations are strictly adhered to by the residential tenants and maintain up to date records of all infractions;
• Emergency response and on-call, after hours duty, as required;
• Respectfully and capably representing the best interests of Townline Homes in all internal and external dealings; and
• Other related duties as required.

• Demonstrating knowledge of the property building operations and systems to assess issues and provide accurate information to the supervisory staff and outside contractors in resolving problems;
• Responsible for the day-to-day maintenance management of the property;
• Conducting suite inspections upon tenant move-in and move-out and determine what is tenant damage or reasonable wear and tear;
• Responsible for viewing the security cameras in the event of theft or damage to assist the police and/or other staff to determine cause or events of such an occurrence;
• Inspecting service rooms and the property daily and reporting deficiencies to management;
• Ensuring that turn-over suites are ready for new tenant(s): helping to clean suites, if necessary; performing minor repairs and painting; ensuring that all repairs and upgrades are completed;
• Maintaining MSDSs for maintenance products and adhere by the work safe rules and regulations; and
• Recommending type and quantity of maintenance supplies to be stocked.

• Ensuring all rents received and cheques, pursue delinquent rents, NSF cheques, if required by the supervisor;
• Recording rent receipts and making bank deposits;
• Serving Termination Notices, Rent Increase Notices, and other notices as approved by the Leasing and Administration Manager and Property Manager and in compliance with Residential Tenancy Act;
• Assisting with drafting and distributing letters, notices, contracts, and other correspondence related to the administration of the property;
• Maintaining up to date tenant contact and contractor information;
• Following proper procedures for logging and dispatching service requests and work orders;
• Assisting with researching quotes and other information for special maintenance and capital projects as directed by the Property Manager; and
• Assisting with performing other related duties to better administer tenancies and the building.

• Completion of a high school diploma;
• A general understanding of accounting principles and procedures
• Strong working knowledge of Microsoft Office.
• 1 – 2 years’ experience as a Resident Manager
• Providing quality customer service with a proven ability to multi-task and prioritize demands
• Providing effective and efficient administration support, including answering phones, accurate and timely record keeping, processing invoices and coordinating support services;
• Diligently dealing with methods of organization and detail in performing his/ her duties;
• Demonstrating maturity, confidence and tact, particularly when dealing with difficult issues or conflict; and
• Developing positive and professional relationships with a variety of people while practicing excellent verbal and written communication skills.
• A strong work ethic, attention to detail and excellent organizational skills;
• Demonstrates attributes consistent with the Townline’s’ Core Values;

• We’re Down to Earth: Townline has believed that the most trustworthy people are authentic, relatable people. People who know where they come from, no matter how far they go. We reach for the sky. But we always stay down to earth
• We Think it Through: We think through every variable. We work toward best solutions. And we work steadfastly toward achieving the most optimal outcomes, for every stakeholder, now and in the future.
• We Do the Right Thing: Whether it’s creating space for interpersonal connections through social living spaces and programs, or helping to break down barriers by developing inclusive communities, every action is taken with the well-being of the whole community at heart. It’s a part of who we are.